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Senior Customer Service

Senior Customer Service

DC Healthcare Holdings BerhadKuala Lumpur, Kuala Lumpur, Malaysia
14 days ago
Job description

Requirements

  • Minimum education is Secondary School or higher
  • Candidates who are fluent in Mandarin is preferred because the role requires candidate to interact with Mandarin-speaking clients.
  • 2-4 years customer service experience, with aesthetic, beauty or healthcare will be added advantage.
  • Exceptional communication, superior problem-solving / de-escalation, CRM proficiency will be added advantage.
  • Adaptability to evolving business needs.
  • Positive attitude, strong work ethic, and commitment to continuous learning.

Responsibilities

  • Mentor and train new on-board staff on the current job flow by buddy system to ensure their understanding of daily tasks to maintain team performance.
  • Monitors daily customer service team output and to achieve monthly new leads show up target.
  • Responsible for handling all customers’ enquiries and requests from our digital platforms / calls promptly and professionally.
  • Convince and enrol any interested customers by accepting online payments.
  • Provide starting price details and promotions to customers.
  • Ensure all enquiries are replied to and recorded within the stipulated time.
  • Assist in resolving customer complaints tactfully.
  • Consistently cross-sell and upsell treatment packages / products and services during customer interaction.
  • Consistently ensure a high level of customers support experience and build customers’ loyalty.
  • Communicate effectively with the team and / or other departments if needed to encourage a positive working environment.
  • Perform other duties as required and assigned by superior / management.

    • Benefits

  • Staff Credits
  • Annual Leaves
  • EPF / EIS / SOCSO
  • Allowances
  • Training Provided

    • Skills

    Excellent Communication Skills Patience Empathy Customer Service Sales Techniques Problem-Solving Skills Conflict Resolution

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    Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia