MY - Payment Operations Specialist (Mandarin Speaker)

About Zeal Group Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Our offices and presence are spread across Europe, Asia, North & South Africa, the Middle East, and South America, with our Technology hub located in Cyprus. We are a product and people-focused company who are passionate about growth, innovative technology, and collaboration. Role : The Payment Operations Specialist will be responsible for managing and overseeing payment processes within our company. This role requires high attention to detail, strong analytical skills, and a deep understanding of payment operations. The Payment Operations Specialist ensures the smooth and efficient execution of all payment transactions while adhering to the company’s processes and compliance requirements. Responsibilities : Process Payments :

Execute timely and accurate processing of incoming and outgoing payments, including wire transfers, ACH transactions, and other payment methods used in the company. Reconciliation :

Perform daily, monthly, and yearly reconciliations of payment transactions to ensure accuracy and completeness of financial records. Investigate and resolve any discrepancies in a timely manner. Compliance :

Stay updated on regulatory requirements and ensure compliance with anti-money laundering (AML) and know your customer (KYC) regulations. Implement and enforce internal controls to mitigate financial risks. Vendor Management :

Liaise with banks, payment processors, and other financial institutions to manage relationships and resolve payment-related issues. Reporting :

Generate regular reports on payment activities, including transaction volumes, processing times, and error rates. Analyze trends and provide insights to improve operational efficiency. Process Improvement :

Identify opportunities to streamline payment processes and enhance automation with technology. Collaborate with cross-functional teams to implement system enhancements and upgrades. Customer Support :

Provide solutions to customers regarding payment inquiries, disputes, and resolution. Ensure a high level of customer satisfaction through prompt and effective communication. Minimum Requirements : Bachelor's degree in Finance, Accounting, Business Administration, or a related field. Prior experience in payment operations within the

Forex / Trading

industry or financial services sector. Strong understanding of payment systems, including SWIFT, IBAN, and other international payment protocols. Proficiency in using financial software and tools for payment processing and reconciliation. Knowledge of regulatory requirements, such as AML and PSP. Excellent communication skills with the ability to interact with internal stakeholders and external partners. Analytical mindset with a focus on problem-solving and continuous improvement. Attention to detail and accuracy in handling sensitive financial data. Fluency in English and Mandarin is compulsory. Fresh grads are encouraged to apply. Must be willing to work on rotational shifts (covering weekends / PH) as and when required. What we can offer you : Medical Benefit Optical Benefit Life Insurance Gym / Fitness Subsidy Travel Allowance Meal Allowance Staff Referral Bonus Program Hybrid Working (4-days office + 1-day Work From Home) Long Service Rewards

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