Virtual Event Executive

About Us : Academy of AI, a rapidly expanding no-code AI education startup based in Puchong, is in search of a highly driven Virtual Event Executive to join our energetic team! We empower entrepreneurs and professionals with cutting-edge AI knowledge, and we need a strategic operator to help us reach new levels of success (with a target of 8 figures!). Role Overview : We are on the lookout for a skilled and flexible Virtual Event Executive to become part of our developing team. The chosen candidate will be vital in ensuring client satisfaction through top-notch customer service, efficient event support, and streamlined onboarding procedures. This role provides excellent avenues for professional advancement within a flexible, results-focused environment. Key Responsibilities : Audience Engagement and Support -Deliver exceptional customer experiences to boost satisfaction and retention -Establish and cultivate strong relationships with clients through regular communication -Act as the main point of contact for customer inquiries and support needs -Execute effective customer onboarding procedures to ensure smooth transitions Virtual Event Support -Offer thorough technical and administrative assistance for online workshops and training sessions -Oversee virtual conference tools and platforms to guarantee seamless event execution -Quickly address technical issues to ensure a positive experience for participants -Organize pre-event preparations and post-event follow-up activities Sales Assistance -Process payments via various payment gateways and follow up on overdue payments -Develop and maintain documentation using multiple digital tools and platforms -Monitor customer feedback and share insights with relevant team members -Support marketing efforts to promote upcoming events and services Digital Quality Assurance -Track service quality metrics and implement improvements based on customer input -Ensure compliance with company standards and protocols in all client interactions -Recognize opportunities for process enhancements and improved customer satisfaction -Document best practices and assist in creating training materials for new team members [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-academy-of-ai-job-virtual-event-executive]

Requirements Essential Qualifications -Minimum 1 years of experience in customer service, event coordination, or similar roles -Excellent communication skills in English (written and verbal) -Proficiency in managing online conference tools and virtual meeting platforms -Experience with payment gateway systems and basic financial processing -Strong documentation skills and familiarity with various digital productivity tools -Demonstrated ability to manage stress effectively in fast-paced environments -Open-minded and flexible approach to taking on diverse tasks and responsibilities Preferred Qualifications -Experience in the education or training industry -Familiarity with AI concepts or educational technology -Background in event management or coordination -Knowledge of CRM systems and customer onboarding processes Technical Skills -Proficiency in G Suite applications and Microsoft Office (Word, Excel, PowerPoint) -Experience with virtual conferencing platforms (Zoom, Microsoft Teams, etc.) -Familiarity with payment processing systems and basic financial tracking -Ability to learn and adapt to new software tools quickly Soft Skills -Positive mindset and can-do attitude -Exceptional customer service orientation with a positive, solution-focused attitude -Strong time management and prioritization abilities -Excellent attention to detail and organizational skills -Adaptability and resilience in handling changing priorities -Strong interpersonal skills and emotional intelligence -Ability to work both independently and collaboratively within a team