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Payment Executive - Operations, SG Marketplace (Fresh Graduates are Welcomed!)

Payment Executive - Operations, SG Marketplace (Fresh Graduates are Welcomed!)

ShopeeKuala Lumpur, Kuala Lumpur, Malaysia
6 days ago
Job description

Payment Executive - Operations, SG Marketplace (Fresh Graduates are Welcomed!)

Job Description

  • Manage payment and refund requests from internal teams, ensuring timely and accurate processing while maintaining seamless payment flows and operational alignment.
  • Oversee the end-to-end payment process, including monitoring transactions and refunds, investigating declines, and resolving issues promptly.
  • Collaborate with Product and Technical teams to identify root causes, resolve payment-related issues, and explore opportunities for feature enhancements or process optimization.
  • Document payment processes, prepare FAQs, and contribute to continuous process improvements.
  • Participate in UAT and assist in the rollout of new payment features.
  • Support additional tasks and responsibilities as assigned on an ad-hoc basis.

Requirements

  • Fresh graduates are welcomed to apply.
  • Proactive, collaborative team player with a positive attitude and willingness to learn.
  • Bachelor’s degree in Accounting, Finance or other relevant fields.
  • Strong proficiency in Microsoft Excel (e.g., Pivot Tables, VLOOKUP); SQL experience is a plus.
  • Good communication skills in both written and verbal (email, face-to-face, and remote discussions).
  • High attention to detail with strong logical and critical thinking skills for problem-solving.
  • Added experience in the e-commerce, payments, or digital wallet industry is preferred.

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    Operation Executive • Kuala Lumpur, Kuala Lumpur, Malaysia