Talent.com
This job offer is not available in your country.
Customer Service Executive (Mandarin & Cantonese Speaker)

Customer Service Executive (Mandarin & Cantonese Speaker)

Shangri-La Shared Services Sdn BhdKuala Lumpur, WP Kuala Lumpur, Malaysia
4 days ago
Job description

Requirements

  • Open to Malaysians only
  • SPM / STPM / diploma / degree holder, preferably with at least 1 year of experience in customer service, but fresh graduates are welcome to apply!
  • A minimum of 1 year of experience in a contact center, hospitality, travel agency, or customer service role.
  • Excellent spoken and written English.
  • Ability to converse & write in Mandarin & Cantonese will be an added advantage to serve the respective markets and liaise with Mandarin-speaking clients and stakeholders.
  • Computer-literate and internet-savvy.
  • A positive attitude and a team-oriented mindset with a dedication to providing exceptional customer service.
  • Ability to work under pressure to meet or exceed set performance standards
  • Willing to work in a rotation-shift environment
  • Skills : Customer service, Communication Skill, Problem Solving
  • Location : Jalan P.Ramlee, KL

Responsibilities

  • Be part of our multilingual sales-oriented service team, supporting our customers on their Reservations and Loyalty Program Queries
  • Get comfortable in handling emails, calls and potentially chats
  • Receive industry-best training that will equip you with soft and technical skills for the role.
  • Gain confidence in meeting and exceeding the expectations of our global customers.
  • The opportunity to work and grow in a diverse culture with a rewarding career
  • Gain personally and professionally through in-house Development Training

    • Benefits

  • Competitive monthly salary of up to RM5,000
  • EPF / SCOSO
  • Annual Leave
  • Medical Leave
  • Medical insurance
  • Discretionary performance-based bonuses and incentives
  • Meal allowance
  • Shift allowance
  • Transport allowance
  • Language allowance
  • Annual preventive health screening
  • A complimentary stay at any of our hotels worldwide
  • 5-days work per week (shift-based)
  • Paid training programs and opportunities for career development

    • Additional Benefits

  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Medical Insurance
  • Training Provided
  • 5 Working Days

    • Skills

    Customer service Communication Skill Problem Solving

    Important Information

    Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

    Learn More Save

    Create a job alert for this search

    Customer Service Executive • Kuala Lumpur, WP Kuala Lumpur, Malaysia