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Shop Supervisor

Shop Supervisor

Ipoh Ais Kopi Sdn. Bhd.Kepong, Kuala Lumpur, Malaysia
1 day ago
Job description

Position Overview : We are looking for a dedicated Shop Supervisor to manage the day-to-day operations of a single Ipoh Ais Kopi outlet. The ideal candidate will lead by example, ensure smooth operations, and deliver exceptional customer experiences. Fresh graduates are encouraged to apply

Key Responsibilities :

  • Supervise daily operations of the assigned shop, ensuring adherence to SOPs and brand standards.
  • Lead and motivate the shop team, including staff scheduling and task delegation.
  • Monitor inventory levels and place orders to ensure stock availability.
  • Ensure high standards of cleanliness, food safety, and customer service.
  • Handle customer feedback and resolve issues promptly.
  • Report performance metrics and operational updates to the F&B Manager.

Requirements :

  • Prior experience in a supervisory role within the F&B industry preferred, but fresh graduates are encouraged to apply.
  • Strong team leadership and customer service skills.
  • Ability to manage daily operations efficiently and handle peak-hour demands.
  • Basic knowledge of inventory management and POS systems.
  • Minimum 1 year of experience in a similar role (fresh graduates with relevant internships or part-time experience may be considered).
  • How to Apply : Interested candidates, please send your resume and cover letter to with the subject line "(Position Name) Application – Ipoh Ais Kopi". We look forward to welcoming you to our team

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    Supervisor • Kepong, Kuala Lumpur, Malaysia