Customer Service Representative

Job Description : -Deliver outstanding customer service over the phone promptly, while also fostering positive relationships with clients; -Sustaining friendly interactions during inbound calls, emails, and live chats within a dynamic contact center environment; -Assist in educating our customers about products and alternative digital banking platforms; -Broadening the customer base through the promotion of upselling and cross-selling banking products and services. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-daythree-business-services-sdn-bhd-job-customer-service-representative-0]

Requirements : -SPM, Diploma / Bachelor's Degree in equivalent course; -Minimum 1 year of Customer Service experience is a must, experience in Banking Industry / Financial Services / Fin-Tech would be an extra advantage; -Strong command of English in both verbal and written communication (COMPULSORY); -Able to commit working on rotational shift to support international market; -Strong phone contact handling skills and active listening.