Talent.com
Head of Information Technology
Head of Information TechnologyTIME dotCom Berhad • Shah Alam, Selangor, Malaysia
Head of Information Technology

Head of Information Technology

TIME dotCom Berhad • Shah Alam, Selangor, Malaysia
14 days ago
Job description

Strategic Talent Acquisition Leader | Driving Innovation in Telco Recruitment | Building High-Performance Teams for Success #HR #Recruitment…

Position reports To : Consumer Business CEO (Matrix reporting to Time Group CIO)

About the Role :

As the Consumer Business Head of IT, you will drive the digital transformation and operational excellence of Time's consumer business unit. This role demands a visionary technology leader who can balance strategic and hands‑on technical leadership. You will lead a multi‑disciplinary team of technical product owners, designers, and front‑end / back‑end engineers while working closely with business units to ensure seamless execution of technology initiatives. This will include implementing and migrating the new Business Support System (BSS) platform. You will play a critical role in shaping the future technology landscape across the Consumer Business, ensuring engineering excellence, operational efficiency, and delivering cutting‑edge digital channels for consumers. This position offers the unique opportunity to lead a high‑impact technology team and influence business strategy through technology‑driven solutions.

Key Responsibilities

  • Drive Technology Vision : Shape the strategic technology direction for the Consumer Business, ensuring that technology initiatives align with business goals and customer needs.
  • Collaborate with Business Units : Act as a bridge between technology and business teams (product, operations, finance, HR, legal, marketing etc.), ensuring that technology solutions are embedded into overall business strategy.
  • Lead BSS Implementation : Be accountable for successfully delivering the new Business Support System (BSS) implementation and migration, ensuring alignment with the Consumer Business objectives.
  • Stakeholder Management : Engage with senior leaders, including the Group CIO and the Consumer Business CEO, to ensure the technology roadmap supports future growth.
  • Manage Cross‑Functional Teams : Lead and mentor a team of 15‑20 professionals, including technical product owners, front‑end / back‑end engineers, designers, and developers, promoting a high‑performance engineering culture.
  • Engineering Standards & Quality : Implement and enforce software engineering quality standards, ensuring proper documentation, code reviews, test‑driven development (TDD), and continuous integration / continuous delivery (CI / CD).
  • Process Improvement : Establish robust engineering processes that promote collaboration, innovation, and operational excellence. Foster a culture of continuous improvement, learning, and high‑quality software delivery.

3. Technology and Infrastructure

  • Digital Channel Delivery : Lead developing and enhancing digital channels (web, mobile apps) to provide best‑in‑class consumer experiences and grow the Consumer Business's digital capabilities.
  • Cloud and Infrastructure Modernization : Oversee hybrid cloud migration initiatives, ensuring scalable, resilient infrastructure and cost‑effective operations.
  • Legacy Modernization : Work to modernise legacy systems, processes and applications to drive operational efficiency and innovation across product, operations, finance and other supporting functions.
  • 4. Operational Efficiency & Scalability

  • Operational Excellence : Optimize processes to ensure efficient use of technology and resources, including reducing bottlenecks, improving service uptime, and enhancing consumer‑facing systems.
  • Security & Compliance : Ensure that all IT operations within the Consumer Business comply with cybersecurity best practices, industry standards (e.g., PCI DSS), and data privacy regulations.
  • Process Automation & Optimization : Identify opportunities for process automation to enhance operational efficiency and improve response times.
  • 5. Performance Management & Reporting

  • KPIs & Metrics : Develop and track KPIs to measure the performance of IT operations, system uptime, security compliance, and engineering efficiency.
  • Reporting : Provide regular updates on technology initiatives, progress, risks, and opportunities to the Consumer Business leadership and Group CIO.
  • Key Deliverables in the First 12 Months

  • Successful Implementation of the New BSS : Ensure seamless delivery and migration to the new BSS platform.
  • Digital Channel Expansion : Enhance digital touchpoints and customer experience through web and mobile apps based on business needs and strategy.
  • Operational Efficiency Gains : Implement process and technology improvements to improve software delivery speed significantly, optimise resource usage and reduce downtime.
  • Team Development : Strengthen the engineering and product teams by developing a culture of excellence, accountability, and continuous improvement.
  • Qualifications & Skills

  • Experience : 10+ years of progressive IT leadership roles, including experience as a CIO, CTO, or senior engineering leadership role.
  • Technical Expertise : Strong experience in software development (front‑end / back‑end), cloud infrastructure, and system architecture. Proven expertise in managing digital platforms and large‑scale system implementations (e.g., BSS or similar platforms).
  • Agile Leadership : Demonstrated success leading agile teams and fostering agile methodologies across cross‑functional teams.
  • Team Management : Strong people management experience, able to lead, inspire, and mentor a diverse team of engineers, product owners, and designers.
  • Business Acumen : Experience aligning technology initiatives with business goals and translating complex technical solutions into business opportunities.
  • Security Knowledge : Strong understanding of cybersecurity, data privacy regulations, and industry compliance standards (e.g., PCI DSS, ISO27001).
  • Problem‑solving : Ability to think strategically and execute tactically, solving complex technology problems while focusing on business objectives.
  • Education : Bachelor’s or Master’s in Computer Science, Engineering, Information Systems, or a related field. An MBA is a plus.
  • Strategic Visionary : Able to see the long‑term vision for the Consumer Business while managing short‑term tactical goals.
  • Hands‑On Leadership : Comfortable with hands‑on technical challenges and able to dive deep when necessary (e.g., review architecture, do code reviews, advise on integration endpoints and implementation).
  • Change Agent : Proven ability to drive transformation and bring about significant change within technology teams.
  • Collaborative and Transparent : Strong communicator and collaborator, fostering an open and transparent culture.
  • Operationally Focused : Efficient in managing operations while optimising resources and ensuring high‑quality outcomes.
  • This role is pivotal for Time’s Consumer Business, ensuring the technology landscape supports and drives future business growth. If you are passionate about leading technology‑driven transformation and have the skills to build high‑performing teams and systems, we invite you to join us.

    Our Commitment to You

  • Comprehensive medical coverage for you and your immediate family, including outpatient care, hospitalisation, dental and optical benefits.
  • Wellness support with an annual spending account for health‑related needs, alternative treatments, or even paid‑up premiums for personal insurance.
  • Employee assistance during life’s big moments, from celebrations to times of bereavement.
  • Learning & growth opportunities through dedicated time for learning, access to LinkedIn Learning and rewards for upskilling.
  • Cash rewards for recognised certifications and full reimbursement for up to two approved professional memberships each year.
  • Only shortlisted candidates will be notified.
  • Seniority level

  • Director
  • Employment type

  • Full‑time
  • Job function

  • Information Technology
  • Industries

  • Telecommunications, Technology, Information and Media, and Internet Marketplace Platforms
  • #J-18808-Ljbffr

    Create a job alert for this search

    Information Technology • Shah Alam, Selangor, Malaysia

    Related jobs
    Head of Technology Platforms– Logistic

    Head of Technology Platforms– Logistic

    BEN LINE AGENCIES (MALAYSIA) SDN. BHD. • Kuala Lumpur, Kuala Lumpur, Malaysia
    Add expected salary to your profile for insights.The Technology Platform Head will lead the strategic management, managing entire lifecycle of the product – from initial concept and development to ...Show more
    Last updated: 28 days ago • Promoted
    Director of Information Technology APAC

    Director of Information Technology APAC

    Steelcase • Kuala Lumpur, Kuala Lumpur, Malaysia
    Steelcase, Federal Territory of Kuala Lumpur, Malaysia.Director of Information Technology APAC.You are a strategic IT leader with deep business insight and a passion for driving transformation acro...Show more
    Last updated: 10 days ago • Promoted
    Head - School of Engineering and Technology

    Head - School of Engineering and Technology

    LSBF MALAYSIA SDN. BHD. • Kuala Lumpur, Kuala Lumpur, Malaysia
    Head – School of Engineering and Technology.The London School of Business and Finance (LSBF) Malaysia Campus is seeking a visionary and accomplished academic leader to head our School of Engineerin...Show more
    Last updated: 14 days ago • Promoted
    Head of Treasury IT

    Head of Treasury IT

    Businesslist • Kuala Lumpur, Kuala Lumpur, Malaysia
    Lead and manage the Treasury IT team to ensure seamless operations and project delivery.Develop and execute the IT strategy for the Treasury division to align with the organization's goals.Oversee ...Show more
    Last updated: 5 days ago • Promoted
    Regional Head, IT & Operations, Asia

    Regional Head, IT & Operations, Asia

    Howden • Kuala Lumpur, Kuala Lumpur, Malaysia
    Howden Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Regional Head, IT & Operations, Asia.Howden Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. Direct message the job poster ...Show more
    Last updated: 30+ days ago • Promoted
    Head of IT Governance

    Head of IT Governance

    Manulife Insurance Berhad • Kuala Lumpur, Kuala Lumpur, Malaysia
    This position exists to operationally address risk when technology is used, deployed, and changed as well as to ensure technology survivability when critical business processes are supported by tec...Show more
    Last updated: 30+ days ago • Promoted
    Head of IT Governance

    Head of IT Governance

    Manulife Insurance Malaysia • Kuala Lumpur, Kuala Lumpur, Malaysia
    Nous utilisons des • •pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site.Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désac...Show more
    Last updated: 30+ days ago • Promoted
    Head of Network Solutions

    Head of Network Solutions

    MAXIS Malaysia • Kuala Lumpur, Kuala Lumpur, Malaysia
    The Head of Network Solutions is responsible for driving the growth and profitability of the ICT business, overseeing strategy development, market execution, product innovation, and P&L performance...Show more
    Last updated: 25 days ago • Promoted
    IT Head of Application

    IT Head of Application

    Cardzone Sdn Bhd • Kuala Lumpur, Kuala Lumpur, Malaysia
    As the Application Head, you will be responsible for overseeing the development, deployment, and ongoing enhancement of our Card Management Software. You will work closely with our banking clients t...Show more
    Last updated: 13 days ago • Promoted
    Head of IT Governance

    Head of IT Governance

    Manulife • Kuala Lumpur, Kuala Lumpur, Malaysia
    Manulife Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.This position exists to operationally address risk when technology is used, deployed, and changed as well as to ensure technology ...Show more
    Last updated: 30+ days ago • Promoted
    Head of Technology Risk (1LOD)

    Head of Technology Risk (1LOD)

    Kerry Consulting • Kuala Lumpur, Kuala Lumpur, Malaysia
    The Head of Technology Risk will lead the first line of defence (1LOD) risk function, responsible for establishing, executing, and continuously enhancing the risk and control framework across Techn...Show more
    Last updated: 10 days ago • Promoted
    Head of Technology Servicing

    Head of Technology Servicing

    Chubb • Kuala Lumpur, Kuala Lumpur, Malaysia
    We are seeking a dynamic and experienced technology leader to join our team as the APAC Head of Technology for Servicing. This role is responsible for driving the platform strategy, managing change ...Show more
    Last updated: 28 days ago • Promoted
    Head of Information Security I TNG

    Head of Information Security I TNG

    Touch 'n Go Group • Kuala Lumpur, Kuala Lumpur, Malaysia
    We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP. We are a culture that empowers everyone to innovate and cre...Show more
    Last updated: 30+ days ago • Promoted
    Head of Information Security

    Head of Information Security

    Myboost • Kuala Lumpur, Kuala Lumpur, Malaysia
    The Head of Information Security in the Boost DigiBank is responsible for ensuring the security of the bank's information systems and data, and for managing the bank's overall information security ...Show more
    Last updated: 25 days ago • Promoted
    Head of Information Security

    Head of Information Security

    Boost Bank • Kuala Lumpur, Kuala Lumpur, Malaysia
    Boost Bank Federal Territory of Kuala Lumpur, Malaysia.Boost Bank Federal Territory of Kuala Lumpur, Malaysia.The Head of Information Security in the Boost DigiBank is responsible for ensuring the ...Show more
    Last updated: 28 days ago • Promoted
    Head of IT Strategy

    Head of IT Strategy

    AEON Credit Service (M) Berhad • Kuala Lumpur, Kuala Lumpur, Malaysia
    The Head of IT Strategy will be responsible for defining, developing, and executing the IT strategy that supports the institution’s overall business objectives. This role requires a deep understandi...Show more
    Last updated: 16 days ago • Promoted
    Deputy, Head of Information Technology

    Deputy, Head of Information Technology

    RAKUTEN TRADE SDN BHD • Kuala Lumpur, Kuala Lumpur, Malaysia
    Add expected salary to your profile for insights.The incumbent will work directly with Head of Information Technology (HOIT), assisting in the overall daily running of the IT Department.This will i...Show more
    Last updated: 3 days ago • Promoted
    Head of IT

    Head of IT

    Businesslist • Kuala Lumpur, Kuala Lumpur, Malaysia
    Head of IT Posting Date : 11 Sep 2025 | Close Date : 10 Dec 2025.This position blends strategic leadership with hands-on operational excellence in IT. You will be responsible for overseeing the organ...Show more
    Last updated: 30+ days ago • Promoted