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Customer Service Representative- Mandarin or cantonese or japanese

Customer Service Representative- Mandarin or cantonese or japanese

UberKuala Lumpur, Kuala Lumpur, Malaysia
1 hour ago
Job description

Customer Service Representative - Mandarin / Cantonese / Japanese

Uber, Federal Territory of Kuala Lumpur, Malaysia

Do you enjoy helping others and communicating across cultures?

Join our team as a Customer Support Executive (Mandarin Speaker) and provide exceptional service to customers across the region!

Key Responsibilities

  • Handle customer inquiries via calls, emails, or chat in Mandarin and English.
  • Deliver prompt, professional, and accurate support to ensure customer satisfaction.
  • Identify, troubleshoot, and resolve customer issues effectively.
  • Maintain detailed records of interactions and follow-ups.
  • Collaborate with internal teams to improve processes and enhance the customer experience.

Requirements

  • Proficiency in Mandarin and English (spoken and written).
  • Excellent communication, problem‑solving, and interpersonal skills.
  • Prior experience in customer service, call center, or BPO roles is an advantage.
  • Strong customer orientation and ability to handle pressure professionally.
  • Fresh graduates with strong Mandarin language skills are welcome to apply.

    • Job Details

  • Seniority level : Entry level
  • Employment type : Contract
  • Job function : Customer Service
  • Industries : IT Services and IT Consulting, Retail, and Appliances, Electrical, and Electronics Manufacturing

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    Customer Service Representative- Mandarin or cantonese or japanese • Kuala Lumpur, Kuala Lumpur, Malaysia