Credit Executive

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Job Description

We are seeking a proactive and detail‑oriented Credit Executive to join the team. This role is crucial in supporting the efficient management of our Order to Cash (O2C) cycle. The ideal candidate will play a key role in maintaining strong customer financial relationships, mitigating risk, and contributing to process excellence.

Key Responsibilities

• Assist in the consistent application and adherence to established credit and financial policies to safeguard assets and ensure the integrity of financial flows.
• Support the evaluation of financial standing for new and existing business partners to inform credit decisions and mitigate potential risks.
• Oversee and manage transaction holds and releases, particularly in instances related to payment status, to ensure appropriate controls are maintained.
• Contribute to effective collection strategies, ensuring timely receipt of payments and collaborating on the resolution of overdue accounts.
• Work in close coordination with credit insurance partners and internal stakeholders to manage credit limits and explore alternative financial solutions in line with company objectives.
• Support the enforcement of agreed‑upon payment terms and deadlines, assisting in the negotiation of flexible payment plans when necessary to maintain customer relationships and secure outstanding balances.
• Track key performance indicators (KPIs) related to the Order to Cash cycle, contributing to regular budget, forecast, and actuals reporting.
• Participate in and support discussions with various departmental leaders (e.g., Sales, Finance, Supply Chain, Customer Care) concerning financial accounts and action plans derived from credit and collection activities.
• Facilitate the accurate reconciliation of customer accounts, supporting the investigation and resolution of claims, deductions, returns, and payment discrepancies with both internal and external parties, including liaison with legal counsel when required.
• Identify and propose innovative ideas for enhancing O2C processes, driving standardization, and exploring modern payment solutions to improve efficiency and customer experience.
• Consistently review customer accounts to proactively identify and flag potential financial risks, ensuring appropriate action plans are developed and implemented.

Requirements

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