Telesales Manager - Malaysia

Telesales Manager

We are seeking an experienced Telesales Manager to lead and optimize large-scale telesales operations as part of a high-impact transformation program with a global consulting firm and its telecommunications client.

This role will oversee day-to-day telesales performance for 100+ agents , implement agile sales experiments, and drive results through strong leadership, coaching, and operational excellence. The ideal candidate has proven experience in telesales or contact center management and thrives in fast‑paced, data‑driven environments.

Responsibilities

• Lead and manage daily telesales operations , ensuring performance and service quality for teams of 100+ agents.
• Coach, mentor, and motivate telesales agents to achieve sales targets, conversion metrics, and customer satisfaction goals .
• Support agile sales experimentation , including new scripts, offers, tools, and customer engagement techniques.
• Monitor call center performance metrics, analyze data, and identify process improvements.
• Collaborate with internal stakeholders, including call center vendors, remote management teams, product and technology departments , to streamline operations.
• Implement performance tracking dashboards and feedback mechanisms to ensure continuous improvement.
• Conduct regular team reviews, calibration sessions, and training refreshers to reinforce sales effectiveness.
• Ensure compliance with company policies, data privacy, and regulatory standards .

Education & Certifications

Experience & Background

Must-Have Skills

Preferred Skills

Other Relevant Information

About Us

Thakral One is a consulting and technology services company headquartered in Singapore, with a pan‑Asian presence. We focus primarily around technology‑driven consulting, adoption of value‑added bespoke solutions, enabling enhanced decision support through data analytics, and embracing possibilities in the cloud. We are heavily inclined towards building capabilities collaboratively with clients and believe strongly in improving grounded and practical outcomes. This approach is possible through our partnership with leading global technology providers and internal R&D teams. Our clients come from Financial Services, Banking, Telco, Government, Healthcare, and Consumer‑oriented organisations.

#J-18808-Ljbffr