Technical Support Engineer (Fully Remote)

BTI Executive SearchGelang Patah, Johor, Malaysia

1 day ago

Job description

Get AI-powered advice on this job and more exclusive features.

Handle technical support tickets via email, phone, or remote access tools.
Diagnose and resolve application issues related to configuration, design, or performance.
Collaborate with internal teams (Product, QA, Engineering) on complex or escalated issues.
Recreate customer environments to reproduce and analyze reported problems.
Test and validate software patches, upgrades, and hotfixes prior to release.
Document issues, resolutions, and best practices in the knowledge base.
Participate in team meetings to share insights and continuous improvements.

Key Requirements

2–5 years of experience in Technical Support , Application Support.

Open to junior engineers with strong problem‑solving skills and a desire to learn enterprise software environments.

Technical Environment

Databases : SQL Server, Oracle, DB2

Web / Application Servers : Tomcat, WebSphere

Problem‑Solving & Analysis

Strong analytical thinking with the ability to read logs, trace errors, and reproduce customer setups.

Able to clearly communicate technical details to both technical and non‑technical audiences.

Write clear, detailed reports for issue escalations and documentation.

Soft Skills

Customer service mindset : patient, calm, and solution‑oriented.

Team player with the ability to work independently when needed.

Adaptable and comfortable in a fast‑paced, evolving technical environment.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Information Services

#J-18808-Ljbffr

Create a job alert for this search

Technical Support Engineer • Gelang Patah, Johor, Malaysia

Related jobs

Promoted

Technical Support Engineer

TSTAR Recruit Pte LtdSingapore, Singapore

Our esteemed client, an established MNC, is searching for a.Respond to technical inquiries from sales teams and customers via phone and email regarding product capabilities, specifications, and app...Show moreLast updated: 30+ days ago

Promoted

Software Technical Support Engineer (WFH)

PERSOLKELLY Workforce Solutions Malaysia Sdn BhdKulai, Johor, Malaysia

Software Technical Support Engineer (WFH).As a Technical Support Engineer, you will play a crucial role in providing expert technical support for our business partners. You'll work closely with Prod...Show moreLast updated: 21 days ago

Technical Support Engineer

People ProfilersSingapore, Singapore

Exposure to global projects and advanced analytical techniques.Opportunity to work with cross-functional teams in R&D, production, and commercial operations. Professional development in a qualit...Show moreLast updated: 30+ days ago

Promoted

APAC Implementation Engineer - Remote - Malaysia, or the Philippines

SenhaseguraWorkFromHome, Singapore, Singapore

Remote

APAC Implementation Engineer - Remote - Malaysia, or the Philippines.We are looking for a proactive and communicative Implementation Engineer to join our growing team. This role is focused on provid...Show moreLast updated: 2 days ago

Promoted

Remote Customer Support Engineer (Enterprise Software)

Kaleris CompanyGelang Patah, Johor, Malaysia

A leading logistics software company is seeking a Customer Support Engineer in Malaysia for remote work.This role involves providing support for software applications, troubleshooting customer issu...Show moreLast updated: 2 days ago

Promoted
New!

Global IT Support Engineer — On-site & Remote

Capco (The Capital Market Company Group)Iskandar Puteri, Johor, Malaysia

A global financial services firm in Kuala Lumpur is seeking an IT Administrator to provide high-quality IT support for regional offices. The role involves troubleshooting software, managing hardware...Show moreLast updated: 4 hours ago

Promoted
New!

Hybrid / Remote Ops & IMS Support Engineer

ng-voice GmbHJohor Bahru, Johor, Malaysia

A mobile network innovator is looking for a Technical Support Engineer in Kuala Lumpur to ensure continuous operations of telecommunications solutions. You will support clients and troubleshoot tech...Show moreLast updated: 4 hours ago

Promoted
New!

Technical Support Engineer (Fully Remote)

BTI Executive SearchKulai, Johor, Malaysia

Technical Support Engineer (Fully Remote).Get AI-powered advice on this job and more exclusive features.Handle technical support tickets via email, phone, or remote access tools.Diagnose and resolv...Show moreLast updated: 4 hours ago

Promoted

Remote L2 Tech Support Engineer – B2B / B2C

Dahua Technology Co. LTDJohor Bahru, Johor, Malaysia

A leading technology company in Kuala Lumpur seeks a Global Technical Support Engineer for a 6-month contract.The role involves providing technical support to customers, coordinating with expert te...Show moreLast updated: 2 days ago

Technical Support Engineer

No deviationSingapore, Singapore

At No deviation, we are dedicated to delivering patient-centric solutions that revolutionize the pharmaceutical landscape. As a dynamic expert in engineering consultancy, Commissioning Qualification...Show moreLast updated: 30+ days ago

Promoted

Remote Software Engineer (1-3 yrs) - Future of Work

StaffAny Private LimitedWorkFromHome, Singapore, Singapore

Remote

A forward-looking tech company based in Singapore is seeking a software engineer for a 6-month contract.The role involves collaborating with product teams, designing scalable solutions, and address...Show moreLast updated: 2 days ago

Promoted

Remote Technical Support Engineer - Enterprise Software

BTI Executive SearchIskandar Puteri, Johor, Malaysia

A leading recruitment firm in Malaysia is seeking a mid-senior Technical Support Engineer to manage technical support tickets and diagnose application issues. The successful candidate will collabora...Show moreLast updated: 1 day ago

Promoted

APAC PAM & Cloud Implementation Engineer - Remote

SenhaseguraWorkFromHome, Singapore, Singapore

Remote

A leading cybersecurity firm is seeking a proactive Implementation Engineer to provide technical support and lead implementations of their Identity and Privileged Access Management solutions.The ro...Show moreLast updated: 2 days ago

Promoted

Remote Senior Technical Support Engineer - Semgrep

SemgrepWorkFromHome, Singapore, Singapore

Remote

A software security company is seeking a Senior Technical Support Engineer to enhance customer experiences through technical expertise. The role involves troubleshooting issues for their product lin...Show moreLast updated: 3 days ago

Promoted

Senior Technical Support Engineer

SemgrepWorkFromHome, Singapore, Singapore

Our mission is to make world‑class software security available to everyone.This means building program analysis tools that are open source, easy to use, powerful, and fast.It also means building a ...Show moreLast updated: 17 days ago

Promoted

Senior Developer Platform Support Engineer (Hybrid)

CloudFlareWorkFromHome, Singapore, Singapore

A leading internet security company in Singapore is seeking a Senior Technical Support Engineer for their Developer Platform. The role involves supporting developers, troubleshooting technical issue...Show moreLast updated: 3 days ago

Promoted
New!

Senior Cybersecurity Tech Support Engineer - Remote

Internetwork ExpertKulai, Johor, Malaysia

A cybersecurity firm in Kuala Lumpur is seeking a Senior Technical Support Engineer to provide expert support to enterprise clients. The role requires strong software engineering skills and a backgr...Show moreLast updated: 4 hours ago

Promoted

Onsite & Remote IT Support Engineer (AV)

NTT DATA, Inc.Pasir Gudang, Johor, Malaysia

A leading technology services provider in Kuala Lumpur is looking for a Deskside Support Engineer.In this role, you will provide both in-person and remote technical support to users, manage IT requ...Show moreLast updated: 1 day ago