Analytics Manager

Senior TA Director, Malaysia & Thailand at Teleperformance

Understand how analytics tools can improve the business, optimize the end-customer experience, profound experience in interaction analytics delivery and management, and develop solutions to support pre-sales work, including but not limited to proposals, function demonstrations, seminars, etc.

• Familiar with the capabilities and business value of different analysis tools.
• Participate in internal and external communication, including the client side, digital transformation department, BD team and partners, collect and update project information in a timely manner, and promote the coordination of solution-related resources.
• Investigate into the status and planning of customer business, systems, data, and analysis capabilities.
• According to business needs and internal evaluation results, provide general or customized solutions to support pre-sales work such as bidding material preparation, program presentations, function demonstrations, etc.
• Prepare promotional materials for the analytics seminar, including but not limited to slides, videos, etc., and participate in the presentation of solutions.
• Track the progress of the pre-sales project to ensure that the relevant deadlines are achieved.
• Collect and update information about industry research, our clients, analytics tools and implementation cases to build a knowledge base.

Job requirement

Seniority level

Employment type

Job function

Industries

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