This job offer is not available in your country.

Quality Supervisor - Mandarin - KL (Hospitality)

TeleperformanceKuala Lumpur, Kuala Lumpur, MY

15 days ago

Job description

Qualifications

A. Minimum Education Requirement

Degree in any discipline

B. Minimum Relevant Work Experience

For Internal - Minimum 1 year of Quality Analyst experience / Being in the TPMY team is desired

For External - Minimum 1 year of Quality Analyst experience on papers

C. Minimum Skill Requirements

Fast learner who requires minimal supervision

D. Skills

Minimum bi-lingual proficiency, tri-lingual and above is preferred.

Language proficiency in Mandarin and English are mandatory .

Hospitality and Customer service background

E. Preferred Qualifications

Phenomenal communication, presentation and public speaking skills

Organizational and time management abilities

Critical thinking, analytical and decision making abilities

People management

Responsibilities

Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.

Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.

Own on-time, accurate, quality analysis and reports / visualizations in tight alignment with specified project objectives.

Package, deliver, and at times present key findings and briefings.

Conduct evaluations to identify areas of improvement

Monitor, analyse & audit trainees’ performance and call out any unusual trends

Identify training needs by working with operations team and QA

Create a job alert for this search

Mandarin Hospitality • Kuala Lumpur, Kuala Lumpur, MY