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Customer Service Manager

Customer Service Manager

KuCoin ExchangeKuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job description

Direct message the job poster from KuCoin Exchange.

Customer Service Lead – Operations, SG Marketplace

Responsibilities

  • Lead and coordinate the daily work of the customer service team, provide guidance, training, optimize processes, establish evaluation criteria, and improve customer service efficiency and quality. Provide clear solutions for complex problems.
  • Collaborate with the customer service quality control team, conduct knowledge training, handle complaints, and complete other important tasks.
  • Maintain good communication with relevant departments, ensure smooth business implementation.
  • Assist department leaders in making decisions, executing specific plans, achieving team goals.
  • Help employees develop career plans, increase employee satisfaction, guide the creation of a positive work atmosphere, and cultivate team cohesion.
  • Complete other tasks assigned by director.

Qualifications

  • 2+ years of working experience in crypto currency industry, plus management skills.
  • Proficient in Mandarin to effectively communicate with clients.
  • Bachelor's degree or above in related field.
  • Patient, detail-oriented, with strong communication and coordination abilities.
  • Strong team player who can adapt to the fast-paced industry easily.
  • Acceptable to work on scheduled shifts, five days a week.
  • Strong problem‑solving and decision‑making abilities, able to handle complex situations under pressure.

    • Benefits

  • Competitive pay package (basic salary + transport allowance + meal allowance + annual bonus).
  • Excellent growth and advancement opportunities : support, skill development, coaching, and training program.
  • Employee engagement, recognition, and appreciation program.
  • Annual Leave, Sick Leave, Hospitalization Leave, Birthday Leave, Maternity Leave, Paternity Leave, and other benefits.
  • Team building events.

    • Job Details

  • Seniority level : Mid–Senior level
  • Employment type : Full‑time
  • Job function : Business Development, Consulting, and Product Management
  • Industries : Business Consulting and Services

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    Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia