Telesales Executive

Mudah.my is part of Carousell Group, the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users.

As a Telesales Executive with Mudah Certified, you will play a key role in our mission to become Malaysia’s largest digital dealer. You will connect with car buyers and sellers via phone, WhatsApp, to build trust, recommend the right cars, and close transactions fully online. This role demands strong communication skills, automotive knowledge, and the ability to convert leads into successful sales without face-to-face interactions.

Key Responsibilities

• Lead Engagement & Conversion : Handle inbound leads from Mudah.my, Leadbot, and campaigns with immediate and consistent follow-up.
• Execute outbound calls to warm leads, presenting cars, financing options, and Mudah Certified benefits persuasively.
• Understand customer needs (budget, preferred model, financing readiness, trade-in options) and provide tailored recommendations.
• Customer Experience & Trust-Building : Build rapport through consultative, customer-first selling. Clearly explain the value of buying with Mudah Certified (trusted dealers, warranty, transparent inspections).
• Handle objections confidently and guide customers through the complete digital purchase journey.
• Process & Coordination : Schedule inspections, test drives, and dealer appointments via WhatsApp. Coordinate with Certified Dealers, inspection teams, and financing partners to ensure smooth process flow.
• Maintain accurate, up-to-date records of leads, calls, and outcomes accordingly.
• Compliance & Professionalism : Follow Mudah’s telesales compliance standards and protect customer privacy at all times. Ensure full transparency in car details, pricing, and financing terms.
• Escalate issues such as dealer misrepresentation, delayed collections, or buyer disputes.

Qualifications

Additional Information

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