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Knowledge Management Assistant

Knowledge Management Assistant

ImpactivaKuala Lumpur, Kuala Lumpur, Malaysia
3 days ago
Job description

Job Responsibilities

  • Handle the SMAX Service Management Request for KM workflow.
  • Manage the SMAX KM Articles & News workflow : Compile, classify relevant content and publish it on the platforms (Teams, Viva Engage, etc.). Organize meetings and follow up with relevant stakeholders (creator, reviewer, etc.).
  • Manage the SMAX banner update.
  • Promoting collaboration and knowledge sharing culture through defining, supporting and encouraging the use of knowledge to employees of all skill levels and roles
  • Participate in meetings and interviews to identify and create Knowledge contents and to share the KM process.
  • Maintain de KM documentation up to date.
  • Maintaining the knowledge management system or platform contents up to date : ensure that the KM content is up to date (archival dates for articles follow up).
  • Help capture new knowledge : suggestions for new articles content, identify the missing content (Leia reports)
  • Actively share the KM news and content for IT community on the different channels (Viva Engage, Teams communities)
  • Apply the KM calendar : KPI, highlight articles, monthly review
  • Data Management

Job Requirements

  • Posses a bachelor's degree in information management, library science, business administration, or related field
  • Additional certifications in Knowledge Management preferred
  • Advanced skills in Microsoft Office (Excel, reports, KPIs)
  • Basic data management and analysis skills
  • Digital content management
  • Graphic Design Competencies : Intermediate to advanced skills in graphic design tools Canva
  • Familiarity with collaboration tools (Teams, Viva Engage & social networks)
  • Proactive approach to knowledge sharing
  • Strong communication abilities; Ability to work across different skill levels and departments, Works collaboratively with colleagues to achieve organizational goals
  • Excellent organizational skills
  • Attention to detail
  • Analytical thinking
  • Collaborative mindset
  • Ability to strongly support and build knowledge products.
  • Demonstrates strong oral and written communications skills.
  • Advanced knowledge of HTML highly desirable
  • Ability to work efficiently with multiple tasks

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