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Head of Technology & Systems

EMAX Beauté International Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia

8 days ago

Job description

Overview

Head of Technology & Systems at EMAX Beauté International Sdn Bhd — a senior management role reporting to the CEO, with a mandate to transform technology from a support function into a strategic growth driver. This role architects and leads the next stage of the company’s digital backbone, enabling business expansion, omni-channel integration, AI adoption, and future SaaS opportunities.

Key Responsibilities

Technology Strategy & Roadmap

Design and own the 3-year technology roadmap aligned with business priorities (retail & e-commerce).
Drive projects that enable omni-channel integration, scalability across new markets, AI adoption, and potential SaaS productization.
Translate CEO’s vision into structured execution plans.

Systems & Integration Leadership

Oversee all critical platforms : in-house POSM / CRM / WMS / Commission / Appointment systems, as well as external SaaS (Shopify, respond.io, HR / payroll, accounting, marketing tools, collaboration tools).

Ensure integration, security, and reliability across all systems.

Establish RACI and ownership for each system and process.

Project & Team Orchestration

Lead and mentor the internal IT team (Project Managers, Data Manager, Architecture Manager, QA Testers) and manage external developers / agencies.

Implement project governance : milestones, reporting, accountability, and performance.

Build future capabilities (Systems Integration Lead, in-house Dev squad, Data / BI).

Data & Intelligence

Work with the Data Manager to develop real-time dashboards, AI forecasting, and BI tools that improve decision-making across the business.

Champion a data-driven culture within the organization.

Business Partnership

Act as the bridge between business and technology — ensuring tech projects are aligned with operational, financial, and customer experience goals.

Partner with Operations, Finance, Marketing, HR, and Retail teams to design scalable solutions.

Key Outcomes (12–18 months)

Fully integrated core systems (POS, CRM, WMS, HR / payroll, Finance).

Clear ownership and governance framework for all IT systems.

3-year tech roadmap delivered and in execution.

Business dashboards live, with AI-driven insights embedded.

Foundation laid for SaaS productization of in-house system.

Candidate Profile

Experience :

8–12+ years in IT / technology leadership (Head of IT, Systems Architect, IT Director, or equivalent).

Proven track record in system integration, ERP / CRM / WMS, and leading cross-functional tech projects.

Exposure to omni-channel retail / e-commerce environments is a strong plus.

Familiar with AI, automation, and SaaS product design.

Skills & Competencies :

Strategic thinker with ability to translate business goals into technology roadmaps.

Strong understanding of enterprise architecture, system design, and integration.

Hands-on project governance skills (PMP / Agile / Scrum background is a plus).

Data literacy : able to champion BI / AI use cases.

People leadership : proven ability to lead hybrid teams (in-house + vendors).

Character :

Fast, structured, human.

Flexible, collaborative, with ability to challenge constructively.

Growth-minded, hands-on when needed, but strategic by default.

Why Join Us

Be part of a high-growth group spanning retail, beauty, wellness, and e-commerce.

Lead mission-critical transformation projects with direct CEO exposure.

Opportunity to grow into future CTO role with regional / global scope.

Job Details

Seniority level : Executive

Employment type : Full-time

Job function : Information Technology

Industries : Wellness and Fitness Services

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