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R- Customer Service Executive
AGENSI PEKERJAAN THE SUPREME HR ADVISORY SDN. BHD.Kuala Lumpur, Kuala Lumpur, Malaysia15 hours ago
Job descriptionMinimum of 3-4 years' experience in a call centre or customer service role, with some understanding of claims workflows or insurance processes considered a plus. Experience with CRM systems and claims management software to track and resolve claims effectively. Familiarity with flexible benefits, health insurance, and claims processing Proficiency in Microsoft Excel for reporting and data management is an advantage. Knowledge of Mandarin is an advantage to support Mandarin-speaking clients Excellent verbal and written communication skills Exceptional problem-solving abilities, attention to detail, and a proactive approach to customer service Strong organizational and time management skills, with the ability to handle multiple claims and inquiries at once Willingness to work on a rotating shift to meet business needs If you are interested to apply, kindly submit your updated resume in DOC / PDF format and allow our Consultant to match you with our Clients. Opportunities for promotion Professional development Mandarin (Preferred) Bahasa (Preferred)
Job Responsibilities :
- Handle incoming calls and respond to customer's emails on employee wellness, medical and benefits plans
- Maintain complete and accurate records of customer interactions in the Customer Relationship Management (CRM) system
- Handle flexible benefits claims from end to end—verifying documentation, coordinating with employees or HR for missing details, and assessing claims for accuracy and fraud risk
- Manage, resolve, and close customer complaints and feedback, as well as handle employee inquiries related to claims adjudication
- Ensure timely follow-up with both internal and external stakeholders on pending cases to provide swift resolution
- Perform ad-hoc tasks as assigned by management
Requirements :
To facilitate the process, please ensure the following details are included in your resume :
Current Address / Location
Current Salary
Reason for Leaving
Expected Salary
Notice Period
Kindly note that only shortlisted candidates will be notified.
Agensi Pekerjaan The Supreme HR Advisory Sdn BhdJTK Number : JTKSM 1252
Job Type : Full-time
Pay : RM3, RM4,500.00 per month
Benefits :
Language :
Work Location : In person
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Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia