Technical Service Supervisor
Upscale Sdn BhdSelangor, Malaysia12 hours ago
Job type
- Quick Apply
Job description3-5 years of experience in technical support / service experience, with leadership exposure. Diploma / Degree in Electrical / Electronic / Computer Engineering or related field. Hands-on repair and troubleshooting capability. Strong coordination, vendor communication, and reporting skills.
Job Description :
- Supervise 3 support engineers and helpdesk staff.
- Oversee diagnostics, repair, and RMA claim processes.
- Coordinate with suppliers / vendors for RMA approvals, spare parts, and escalations.
- Monitor SLA turnaround and service performance.
- Provide hands-on troubleshooting guidance for POS & AIDC hardware.
- Assist Technical Operations Manager with reporting and improvements.
Required Skills :
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Technical Supervisor • Selangor, Malaysia