Talent.com
Head of Fraud Management
Head of Fraud ManagementConfidential Jobs • Kuala Lumpur, Kuala Lumpur, Malaysia
Head of Fraud Management

Head of Fraud Management

Confidential Jobs • Kuala Lumpur, Kuala Lumpur, Malaysia
21 days ago
Job description

Get AI-powered advice on this job and more exclusive features.

Responsibilities

  • As the first line of defense, responsible for execution of the Fraud Risk Management Framework, Policies & Procedures and Standard Operating Procedure that are applicable for the section.
  • This position will be accountable to review fraud detection on transactions monitoring controls, investigations and develop strategy to improve the internal fraud monitoring capability.
  • Responsible for leading the team to perform transaction fraud detection, monitoring & investigation functions.
  • Optimize the use of technology to develop / tighten preventive controls to understand the new threat environment or modus operandi for the purpose of developing preventive action within the bank.
  • Responsible for the management and smooth operations of transactions fraud detection, monitoring and investigations.
  • Own the transaction fraud monitoring function and execute fraud management agenda in accordance with the Policy and Governance & Procedure to strengthen the transaction fraud monitoring controls within the organization.
  • Ensure compliance with Fraud Policy and Governance & Procedure and Minimum Control Standards.
  • Develop short term and long-term strategies that meet the expectations of all internal and external stakeholders focus on end-to-end fraud preventive measures.
  • Independently or in partnership with other analysts, perform the fact-based analysis tied to potential opportunities or observed risks to derive relevant preventive control recommendations.
  • Manage the fraud detection success rate and healthy False Positive Ratio.
  • Review the existing controls based on fraud analyst detection / investigation outcome to make necessary changes in the process to prevent recurrence.
  • Translate case analyst outcome into an easily understood report.
  • Collate and submit the monthly fraud data reporting and investigation report accordingly.
  • Analyze the current fraud trend and formulate adequate fraud deterrence strategy by updating the counter measures.

Fraud Investigations

  • Management of Fraud Investigations to ensure maximum productivity, fraud recovery and minimize fraud losses.
  • Ensure fraud investigation is completed within the KPI or minimum standard TAT stipulated in the Fraud Risk Governance & Procedure.
  • If required, attend court cases, internal or external Fraud forum, internal Hearing and liaison with enforcement Agencies.
  • Preparing the full investigations case report for fraud or related write-off purposes.
  • Maintain, manage and update all fraud investigation case file and case register and internal fraud database of suspected individuals / companies.
  • Compile monthly fraud dashboard & statistics to relevant management.
  • Admin, Policy and Procedural

  • Review and improve SOPs for both Malaysia and Singapore based on fraud monitoring systems capabilities and overall objective of deterring fraud and loss prevention set out by regulators.
  • Engage other divisions and departments within the organization to established SLA in relation to case escalation, customer management, account deactivation / reactivation, and fraud education materials.
  • Periodic and timely reporting and updates to Committee members, management and external parties relating to operations and fraud incidents.
  • Participate and facilitate in fraud monitoring system UAT for both Malaysia & Singapore.
  • Proactively engage and ensure delivery of milestones on fraud monitoring system implementation for both Malaysia & Singapore by the IT Project Team.
  • Ensure all business requirements in terms of data mapping, fraud risk models, and reporting are available by fraud monitoring system vendor are in place.
  • Initiate change request and negotiate change request pricing with vendor of fraud monitoring system.
  • Monitor and give feedback to fraud monitoring system vendor on risk model optimization, rules, parameter for both Malaysia & Singapore, to ensure minimum false positive rate and quality alerts.
  • Assist product and channel team in fulfilling any fraud related requirement set out by regulators and payment schemes. Including end-to-end process improvement.
  • Coordinate and facilitate compromised assessment and risk assessment by internal auditors and independent system assessors.
  • Note : Only shortlisted candidate will be notified.

    Seniority level : Mid-Senior level

    Employment type : Full-time

    Job function : Strategy / Planning, Accounting / Auditing, and Analyst

    Industries : Banking, Financial Services, and Investment Banking

    #J-18808-Ljbffr

    Create a job alert for this search

    Head Of Management • Kuala Lumpur, Kuala Lumpur, Malaysia

    Related jobs
    Head of Banking Transformation & Programme Delivery

    Head of Banking Transformation & Programme Delivery

    Intellipro Singapore Pte. Ltd. • Kuala Lumpur, Kuala Lumpur, Malaysia
    A leading financial institution in Kuala Lumpur is seeking a Head of Programme Management to lead transformative initiatives in customer onboarding and data management. This high-impact role require...Show more
    Last updated: 1 day ago • Promoted
    Senior Fraud Monitoring & Investigation Analyst

    Senior Fraud Monitoring & Investigation Analyst

    Alliance Bank Malaysia Berhad • Kuala Lumpur, Kuala Lumpur, Malaysia
    A leading bank in Malaysia is seeking a Fraud Monitoring Analyst responsible for monitoring and investigating suspicious activities across banking channels. This role focuses on identifying and miti...Show more
    Last updated: 1 day ago • Promoted
    Head, Group Compliance Governance

    Head, Group Compliance Governance

    Alliance Bank Malaysia Berhad • Kuala Lumpur, Kuala Lumpur, Malaysia
    Group Compliance Policy and Procedure Management.Establish, streamline and maintain Group Compliance policies to promote standard and robust compliance practices. Coordinate and review with respecti...Show more
    Last updated: 1 day ago • Promoted
    Head of Group Rewards & Performance Strategy

    Head of Group Rewards & Performance Strategy

    AmBank Group • Kuala Lumpur, Kuala Lumpur, Malaysia
    A reputable financial organization in Kuala Lumpur is seeking an experienced HR professional for a mid-senior level role focused on rewards and performance management. The ideal candidate will have ...Show more
    Last updated: 1 day ago • Promoted
    Head Fraud Risk Management, Surveillance & Investigation Malaysia

    Head Fraud Risk Management, Surveillance & Investigation Malaysia

    Standard Chartered Bank • SelangorMalaysia, Selangor, Malaysia
    Head Fraud Risk Management, Surveillance & Investigation Malaysia.The Head of Fraud Risk Management, Surveillance & Investigations Malaysia will lead the strategic development and execution of frau...Show more
    Last updated: 28 days ago • Promoted
    Head of Compliance & Quality Management

    Head of Compliance & Quality Management

    EPF Malaysia • Petaling Jaya, Selangor, Malaysia
    A leading Malaysian financial institution is seeking a Compliance Manager to strategize and monitor compliance initiatives. The successful candidate will ensure adherence to regulations, develop edu...Show more
    Last updated: 1 day ago • Promoted
    Head of Operation CX

    Head of Operation CX

    Hong Leong Assurance Berhad • Petaling Jaya, Selangor, Malaysia
    HR Business Partner at Hong Leong Assurance.Oversee performance metrics, SLA adherence, and TAT compliance across customer service touchpoints. Lead initiatives to enhance digital adoption amongst c...Show more
    Last updated: 1 day ago • Promoted
    Global Head of Compliance and Audit – Asia

    Global Head of Compliance and Audit – Asia

    RP International • Kuala Lumpur, Kuala Lumpur, Malaysia
    A leading data center operator in the Asia-Pacific region is seeking a Head of Audit to establish and lead their internal audit function across Group entities. This high-visibility role involves lea...Show more
    Last updated: 1 day ago • Promoted
    Head of Finance Operations & Process Optimization

    Head of Finance Operations & Process Optimization

    Roundtable on Sustainable Palm Oil (RSPO) • Kuala Lumpur, Kuala Lumpur, Malaysia
    A global non-profit organization in Kuala Lumpur is seeking a Head of Finance Operations to oversee the financial operations of the organization. This role involves ensuring accuracy, efficiency, an...Show more
    Last updated: 1 day ago • Promoted
    Head of Sales Capability & Development

    Head of Sales Capability & Development

    The Goodyear Tire & Rubber Company • Kuala Lumpur, Kuala Lumpur, Malaysia
    Head of Sales Capability & Development.Head of Sales Capability & Development.The Goodyear Tire & Rubber Company.Lead the design, development, and execution of strategic training programs, manage t...Show more
    Last updated: 5 days ago • Promoted
    Head of Risk

    Head of Risk

    DVA (Malaysia) Sdn Bhd • Kuala Lumpur, Kuala Lumpur, Malaysia
    As DaVita continues to grow across our International markets, we are strengthening our governance and risk capabilities to ensure we scale responsibly and sustainably. We are excited to announce an ...Show more
    Last updated: 1 day ago • Promoted
    HEAD, FINANCE OPERATIONS

    HEAD, FINANCE OPERATIONS

    Roundtable on Sustainable Palm Oil (RSPO) • Kuala Lumpur, Kuala Lumpur, Malaysia
    Roundtable on Sustainable Palm Oil (RSPO) View all jobs.Add expected salary to your profile for insights.The Roundtable on Sustainable Palm Oil (RSPO) is a global partnership to make palm oil susta...Show more
    Last updated: 1 day ago • Promoted
    Flow Acquisition Operations Lead (Monitoring & Risk)

    Flow Acquisition Operations Lead (Monitoring & Risk)

    CACEIS-Gruppe • Putrajaya, Putrajaya, Malaysia
    A leading asset servicing provider is seeking an Assistant Manager for the Flow Acquisition Monitoring team in Putrajaya, Malaysia. The ideal candidate will have 3-5 years of experience in data oper...Show more
    Last updated: 1 day ago • Promoted
    Senior Executive, Fraud Monitoring

    Senior Executive, Fraud Monitoring

    Alliance Bank Malaysia Berhad • Kuala Lumpur, Kuala Lumpur, Malaysia
    JOB PURPOSE : The Fraud Monitoring Analyst is responsible for monitoring, analyzing, and investigating suspicious activities across various banking channels. This role focuses on identifying, mitigat...Show more
    Last updated: 1 day ago • Promoted
    Head | Quality Management

    Head | Quality Management

    EPF Malaysia • Petaling Jaya, Selangor, Malaysia
    Direct message the job poster from EPF Malaysia.Strategize, manage, implement and monitor compliance management initiatives on the following areas : . Plan and implement initiatives to ensure organiza...Show more
    Last updated: 1 day ago • Promoted
    Risk Management Director

    Risk Management Director

    Doo Group • Kuala Lumpur, Kuala Lumpur, Malaysia
    Doo Group is a global financial services group with FinTech as its core.With our 10 major business lines—Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, He...Show more
    Last updated: 30+ days ago • Promoted
    Head of Medical Claims Operations & Delivery Excellence

    Head of Medical Claims Operations & Delivery Excellence

    JonDavidson Pte Ltd • Kuala Lumpur, Kuala Lumpur, Malaysia
    A healthcare insurance company in Kuala Lumpur seeks a Head of Business Operations to oversee project delivery and ensure client satisfaction. The role involves managing teams, optimizing delivery p...Show more
    Last updated: 1 day ago • Promoted
    Head Trade Client Operation

    Head Trade Client Operation

    Standard Chartered • Kuala Lumpur, Kuala Lumpur, Malaysia
    As Head of Trade Client Operation at Standard Chartered, you will drive strategic initiatives aligned with global goals.You will ensure understanding of the Group's strategy and operations, support...Show more
    Last updated: 30+ days ago • Promoted