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Responsibilities
- As the first line of defense, responsible for execution of the Fraud Risk Management Framework, Policies & Procedures and Standard Operating Procedure that are applicable for the section.
- This position will be accountable to review fraud detection on transactions monitoring controls, investigations and develop strategy to improve the internal fraud monitoring capability.
- Responsible for leading the team to perform transaction fraud detection, monitoring & investigation functions.
- Optimize the use of technology to develop / tighten preventive controls to understand the new threat environment or modus operandi for the purpose of developing preventive action within the bank.
- Responsible for the management and smooth operations of transactions fraud detection, monitoring and investigations.
- Own the transaction fraud monitoring function and execute fraud management agenda in accordance with the Policy and Governance & Procedure to strengthen the transaction fraud monitoring controls within the organization.
- Ensure compliance with Fraud Policy and Governance & Procedure and Minimum Control Standards.
- Develop short term and long-term strategies that meet the expectations of all internal and external stakeholders focus on end-to-end fraud preventive measures.
- Independently or in partnership with other analysts, perform the fact-based analysis tied to potential opportunities or observed risks to derive relevant preventive control recommendations.
- Manage the fraud detection success rate and healthy False Positive Ratio.
- Review the existing controls based on fraud analyst detection / investigation outcome to make necessary changes in the process to prevent recurrence.
- Translate case analyst outcome into an easily understood report.
- Collate and submit the monthly fraud data reporting and investigation report accordingly.
- Analyze the current fraud trend and formulate adequate fraud deterrence strategy by updating the counter measures.
Fraud Investigations
Management of Fraud Investigations to ensure maximum productivity, fraud recovery and minimize fraud losses.Ensure fraud investigation is completed within the KPI or minimum standard TAT stipulated in the Fraud Risk Governance & Procedure.If required, attend court cases, internal or external Fraud forum, internal Hearing and liaison with enforcement Agencies.Preparing the full investigations case report for fraud or related write-off purposes.Maintain, manage and update all fraud investigation case file and case register and internal fraud database of suspected individuals / companies.Compile monthly fraud dashboard & statistics to relevant management.Admin, Policy and Procedural
Review and improve SOPs for both Malaysia and Singapore based on fraud monitoring systems capabilities and overall objective of deterring fraud and loss prevention set out by regulators.Engage other divisions and departments within the organization to established SLA in relation to case escalation, customer management, account deactivation / reactivation, and fraud education materials.Periodic and timely reporting and updates to Committee members, management and external parties relating to operations and fraud incidents.Participate and facilitate in fraud monitoring system UAT for both Malaysia & Singapore.Proactively engage and ensure delivery of milestones on fraud monitoring system implementation for both Malaysia & Singapore by the IT Project Team.Ensure all business requirements in terms of data mapping, fraud risk models, and reporting are available by fraud monitoring system vendor are in place.Initiate change request and negotiate change request pricing with vendor of fraud monitoring system.Monitor and give feedback to fraud monitoring system vendor on risk model optimization, rules, parameter for both Malaysia & Singapore, to ensure minimum false positive rate and quality alerts.Assist product and channel team in fulfilling any fraud related requirement set out by regulators and payment schemes. Including end-to-end process improvement.Coordinate and facilitate compromised assessment and risk assessment by internal auditors and independent system assessors.Note : Only shortlisted candidate will be notified.
Seniority level : Mid-Senior level
Employment type : Full-time
Job function : Strategy / Planning, Accounting / Auditing, and Analyst
Industries : Banking, Financial Services, and Investment Banking
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