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Community Support Assistant - Part Time, 6 month contract

Community Support Assistant - Part Time, 6 month contract

The Brand Power CompanyKuala Lumpur, Kuala Lumpur, Malaysia
7 days ago
Job description

Community Support Assistant – Part Time, 6 month contract

Join us as a Community Support Assistant to help manage the rapid growth of the Home Tester Club community. This entry‑level role involves managing member inquiries, moderating user‑generated content, and detecting fraudulent activity across our global communities. The position is based in Kuala Lumpur and offers flexible part‑time shifts.

Hours : 25–30 hours per week (typical 6‑hour shifts from 7 : 00 – 13 : 00 or 16 : 00 – 22 : 00). Full training will be provided. No prior experience required.

Key Responsibilities

  • Respond to member inquiries via the support system and inboxes.
  • Troubleshoot and resolve login, profile, and platform issues.
  • Monitor inquiry trends and escalated recurring issues.
  • Identify and review potential fraudulent member activity across all markets.
  • Assess risk levels and take appropriate action (warnings, restrictions, suspension) per internal guidelines.
  • Conduct periodic follow‑ups on flagged members.
  • Moderate user‑generated photo and video content, applying quality criteria.

Qualifications & Experience Wishlist

  • Fluent in English (written & verbal).
  • Highly organized, able to manage multiple inboxes and workflows.
  • Detail‑oriented and quick at spotting inconsistencies and red flags.
  • Comfortable with repetitive tasks.
  • Proactive communicator who isn’t afraid to ask questions.
  • Excellent written and verbal communication skills.
  • Initiative, drive, common sense, creative flair and flexibility.
  • Legal right to work in Malaysia.

    • Nice to Have

  • Multilingual skills; indicate any language besides English.
  • Experience with customer support tools or moderation platforms.
  • Familiarity with online communities or social media platforms.
  • Interest in consumer products, e‑commerce or digital platforms.
  • Competitive salary around RM 15 per hour.
  • Work‑from‑home option.
  • Paid leave entitlements.
  • Entry‑level friendly—full training provided.
  • 6‑month contract with global opportunities.

    • About The Brand Power Company

    The Brand Power Company (a WPP company) is the world’s leading provider of endorsement advertising platforms across television, digital and social. We champion flexibility, diversity and authenticity, and our team collaborates across multiple offices worldwide.

    Equal Employment Opportunity

    We’re Big Fans of Authentic. Diversity and inclusion are fundamental to who we are. We recruit and reward individuals based on capability and performance, and we do not discriminate on the basis of race, gender, sexual orientation, gender identity, lifestyle, age, educational background, national origin, religion or physical ability.

    Location : Kuala Lumpur, Malaysia

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