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Customer Service Associate (Japanese language) Customer Service and Operations

Customer Service Associate (Japanese language) Customer Service and Operations

AtomeMalaysia, Malaysia
4 hours ago
Job description

Full-time | Customer Service and Operations | Malaysia | Any | MJ

Posted on

Role and Responsibilities

  • Provide front-line support to our customers via live chats, phones, and email.
  • Answering queries and resolving client issues regarding our products, platforms, and promotion.
  • Address customer feedback as well as complaints professionally.
  • Record and update customer data and other relevant information when necessary.
  • Supporting documentation / administrative needs within the department and supporting translation for customer announcement notices

Qualifications and Requirements

  • Tertiary education, diploma or above.
  • Fresh graduates are welcome to apply.
  • Willing to work on shifts (including weekends if required).
  • Proficient in Microsoft Office.
  • Fluent English and Japanese including written and verbal communication skills.
  • A logical and analytical approach to problem-solving.

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    Customer Service • Malaysia, Malaysia