Technical Support Engineer (Immediate Hirings)

Trust Recruit Pte LtdKuala Lumpur, Kuala Lumpur, Malaysia

1 day ago

Job description

Technical Support Engineer (Immediate Hirings)

As Support Engineer (Storage / Servers) ensures that the enterprise’s storage and server systems are reliable, secure, scalable, and optimized for performance. Must be able to handle both physical and virtual server environments and manage various storage technologies like SAN, NAS, and cloud storage platforms.

Job Responsibilities :

Providing technical support remotely or on-site, assisting customers with issues or inquiries.
Working closely with internal teams or the principal support team to ensure issues are resolved effectively.
Participating in an on-call rotation to support after-hours issues, ensuring compliance with customer SLAs.
Updating the ticketing system with the status of incidents, requests, and projects in a timely manner.
Contributing to documentation efforts to maintain records, project documentation and knowledge bases for troubleshooting and support.
Conduct project or implementation User Acceptance Testing (UAT) and commissioning with customers.

Job Requirements

Diploma or Degree in an IT-related field.

Good communication skills in English and Bahasa Malaysia.

Strong communication and customer management skills, with the ability to effectively articulate technical solutions and remedial action plans through both oral and written communication.

Ability to work independently with minimal supervision, lead troubleshooting efforts, and manage projects effectively.

Proven skills in troubleshooting, problem-solving, and presenting technical information.

Demonstrated ability to collaborate with others and maintain a positive team attitude.

Strong understanding or experience in managing servers and virtualization technologies.

Knowledge or experience with storage systems and backup solutions to maintain data integrity and availability.

Familiarity with networking technologies, protocols, and infrastructure.

How to Apply : You may send your resume in MS WORD format to or click on Apply Now . Only shortlisted candidates will be notified.

Important Note : Agensi Pekerjaan Trust Recruit Sdn Bhd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website

Your application will include the following questions :

Which of the following statements best describes your right to work in Malaysia?

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Technical Support Engineer?

Do you have technical support experience?

How many years of project management experience do you have?

Which of the following languages are you fluent in?

How many years' experience do you have as a Server Support Engineer?

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Technical Support Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia