Are you ready to get ahead in your career?
- We want to empower you to turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
Why does this job exist and why is it critical?
The Platform Analytics & Insights Specialist owns the analytics framework for our enterprise digital channels. The core mission of this role is to leverage Google Analytics and Looker Studio to deliver clear, actionable insights that directly support business objectives. This individual will collaborate closely with stakeholders to translate their needs into technical measurement solutions, ensure pristine data integrity, and build insightful dashboards and reports that tell a story and guide strategic decisions.
What are you accountable for?
Analytics Implementation & Tracking
Translate business questions into data requirementsDevelop a comprehensive analytics strategy and implementation plan for our enterprise digital channelsCollaborate with cross-functional teams to define key performance indicators (KPIs) and track user interactions, conversions and other critical metricsImplement advanced analytics tools and technologies to capture, process and analyze platform dataEnsure accurate and reliable data collection across all digital touchpointsContinuous Improvements : Proactively identify data gaps and analytics needs, proposing solutions to enhance tracking and reporting capabilitiesReporting & Dashboards
Design and develop intuitive, interactive reporting dashboards to monitor the performance of our enterprise digital platforms (not limited to Self-Serve Portal, Digital Buying Platform, AI Chatbot, Enterprise Mobile App)Consolidate data from multiple sources to provide a unified view of platform KPIs, user journeys and trendsGenerate timely and insightful performance reports for management, highlighting key findings and actionable recommendationsContinuously optimize the dashboard design and reporting structure based on stakeholder feedback and evolving business needsData-Driven Insights And Optimization
Analyse platform data to uncover hidden patterns, identify pain points and discover opportunities for improvementsTranslate complex data into clear, visually engaging insights that drive informed decision-makingCollaborate with cross-functional teams to develop and test hypotheses for platform optimizationMeasure the impact of optimization efforts and refine strategies based on data driven outcomesStakeholder Engagement And Optimization
Proactively communicate platform performance and key insights to key stakeholders, including management, product and technology teamsServe as subject matter expert, providing guidance and recommendations to drive strategic initiatives and foster a data-driven cultureCollaborate with various teams to ensure alignment on analytics requirements, data governance and reporting needsStay up-to-date with industry trends, best practices and emerging analytics technologies to continuously enhance our capabilitiesWhat do you need to have for the role?
Min 5 years of experience in a platform analytics, business systems analysis, or a similar role involving Google Analytics.
Google Analytics (Advanced)Data Visualisation & Dashboarding (e.g., Google Looker Studio, Tableau, Power BI) (Experienced)Requirements Gathering & Technical Translation (Experienced)Stakeholder Management (Intermediate)Data Integrity & Validation (Intermediate)Agile Project Management (Beginner)Light Scripting (e.g., JavaScript for GTM) (Beginner)Certifications (if Required)
Google Analytics Certification (Preferred)Competencies (Communication and Working Relationships)
Accountability : Intermediate : Uses logic and facts to influence decisions.Financial Impact : Low : Financial decisions have minor impact on overall financial outcomes.Key External Contacts : Maxis vendorsKey Internal Contacts : Head of Department, Internal Platform Specialists, ITProblem Solving : Moderate : Makes independent decisions on communication matters.Other Key InformationFormal Education : Bachelor's Degree in Data Science, Marketing, Information Technology, or a related field.
Language : EnglishWhat’s next?
Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.
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