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Field Servce Informatics Engineer II

Waters CorporationSelangor, MY

17 days ago

Job description

Responsibilities

Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC / MS, HPLC / UPLC, SFC, Informatics)
Establish and maintain effective relationships with external and internal customers ensuring their success
Manage customer expectations, by communicating work performed and providing follow up plan if needed
Ensure customer compliance regulations are followed
Deliver system level training at customer sites
Manage service inventory according to Waters policies
Issue field service reports daily to document work performed
Maintain sound knowledge regarding the technology and customers' application demands
Work with Sales team in respect to identifying future business development opportunities
Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

Education :

Bachelors / master’s degree in chemistry or Biology, engineering, computer science or other science related field is desired, will also consider applications with equivalent experience, training and education

Experience :

Prefer but not required to have 1-year experience with installation, performance maintenance, troubleshooting, support and / or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC / MS, HPLC / UPLC, SFC, Informatics)

Prefer but not required to have experience working in Networked Environment, skillsets in server management

Fresh graduates are strongly encouraged to apply. Extensive training will be provided

Keen interest to work in challenging and dynamic environment with steep learning curve.

Candidate selection will be based on adaptation, interest, and communication ability

Skills : Must possess a strong customer focusStrong communication skills : ability to communicate effectively to a diverse audience with specific customer needsPersonal sense of integrityEffective time management skillsSystem level approach to problem solvingAnalytical mindset with a strong drive to resolve open issuesExcellent verbal and written communication skills

Travel : This is a territory-based position with travelling within Malaysia, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training

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Field Engineer • Selangor, MY