Head of Information Technology Operations
We are looking for a Head of IT Operations with strong experience running secure, stable, and compliant technology environments. The position leads infrastructure, networks, service delivery, and support teams, with a focus on operational resilience, system uptime, and strengthening overall security.
Key Responsibilities
- Oversee day-to-day IT operations, infrastructure, and service management.
- Ensure IT operations comply with all relevant financial regulations.
- Lead preparation for internal / external audits and maintain documentation, policies, and SOPs.
- Oversee business continuity and disaster recovery readiness.
- Manage hybrid cloud / on-prem environments across compute, network, storage, and security.
- Work closely with security teams to strengthen posture, address vulnerabilities, and enhance monitoring.
- Lead, mentor, and develop IT operations and support teams.
- Manage vendors and technology partners to meet performance and SLA commitments.
- Drive operational improvements, automation, and service quality enhancements.
Key Requirements
Minimum 8 years of relevant experience, including at least 5 years in a leadership / management role. Experience in a regulated financial environment (banking, payments, fintech, insurance, or capital markets) is preferred.Familiarity with regulatory requirements for financial institutions (e.g., BNM RMiT, ISO 27001, PCI-DSS, MAS TRM, etc.).Strong understanding of cybersecurity, network operations, cloud technologies, and IT governance.Seniority level
Director
Employment type
Full-time
Job function
Information Technology
Industries
Financial Services, Banking, and Insurance
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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago
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