Overview
SG Support Federal Territory of Kuala Lumpur, Malaysia
We are seeking a highly driven and self-motivated Business Development Manager , preferably based in Malaysia, to help SG Support expand its presence within and beyond Asia. Initial market focus for this role will be Hong Kong, Taiwan, Australia & New Zealand and the United States. This role will report directly to the Executive Management Team.
SG Support is a full-service donor management agency that helps non-profits build sustainable giving programmes for predictable income and long-term impact. We enable transformational change for charities and the causes they champion through data-driven strategy, donor care, and secure payment solutions that make fundraising easier and more effective.
Our Core Values underpin who we are as an organisation and we only recruit people who we believe will enjoy our culture and who can demonstrate these principles in their day-to-day role.
What We Do
- Deliver secure, PCI-DSS Level 1 payment solutions with industry-leading success rates.
- Provide data and consulting insights to maximise donor value and ROI.
- Strengthen donor loyalty with personalised, omnichannel engagement.
- Enable growth through our innovative LadderPro financing model.
What We Have Achieved
Processed more than USD 1.9 billion in donations for causes worldwide.Supported 6.6 million donors across 16 countries and 89 charities.Delivered over 124 million donor communications and 5.8 million donor calls annually.Achieved among the highest payment approval rates and lowest attrition rates in the sector.Recognised as a trusted partner by leading international NGOs and charities.Responsibilities
Drive revenue by acquiring new clients and build strategic partnerships.Proactively identify and qualify new sales opportunities through targeted market research and competitive analysis.Promote and sell the company’s service offerings, whether individual solutions or the full suite, based on identified client needs and market insights.Support and drive geographical expansion into new markets.Lead the end-to-end business development process, from identifying opportunities and shaping proposals to securing client agreements and long-term partnerships.Represent SG Support with professionalism at external meetings, networking events and conferences.Deliver accurate pipeline reporting and support financial gating processes in collaboration with the Finance team.Establish a centralised lead generation pipeline tool and optimise opportunities with lead generators.Provide market intelligence and insights to support strategic decision-making and refine SG Support’s GTM approach.Present regular progress updates to the Executive Management Team, highlighting challenges, risks and opportunities.Market & Stakeholder Focus
Adapt quickly to shifting priorities, manage multiple markets, service pillars, and stakeholder demands effectively.Build and maintain strong communication and relationships with key stakeholders across SG Support and client networks.Work with the marketing team to strategise potential new products and pricing and ensure alignment with objectives.Ideal Candidate Profile
Language Skills
Mandarin and Cantonese proficiency is highly desirable and advantageous.Excellent command of English, both written and spoken.Behavioural Traits & Skills
Results oriented with the drive to deliver in a fast-moving and demanding environment.High energy, self-motivated, and capable of working independently while staying accountable.Strong time management and the ability to juggle competing priorities across multiple markets and time zones.Exceptional interpersonal skills with a collaborative, professional demeanour that builds trust and rapport.Strong emotional intelligence and cultural sensitivity, with the ability to navigate diverse personalities and working styles.Confident communicator and resilient negotiator who maintains positive relationships under pressure.Team-oriented mindset with a commitment to contributing to a positive, inclusive workplace culture.Strategic thinker who connects daily execution to broader business outcomes in a fast-paced environment.Commercial acumen to identify, shape and convert opportunities into growth.Agile, adaptable and culturally fluent with a strong understanding of the Asia business landscape.Flexibility and readiness to travel domestically and internationally in support of business objectives.Experience
Minimum 5 years’ experience in business development and client acquisition within marketing or services industries across multiple countries.Demonstrated success in building and managing a strong pipeline.Background in high-growth or entrepreneurial environments preferred.Experience in the not-for-profit sector is an added advantage.Seniority & Employment
Mid-Senior levelFull-timeJob function : General Business, Business Development, and Sales#J-18808-Ljbffr
