Order Management Specialist - Korean Speaker

Order Management Specialist - Korean Speaker

bp Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

As a leading global energy company, bp provides heat, light, and mobility to customers worldwide. bp is investing in today’s energy system and helping build out tomorrow’s. Although we are still in oil and gas, over the next decade we’ll become a different kind of energy company. We are decarbonising and diversifying our business, fundamentally transforming what we do so that we can reach net zero by 2050—or sooner—and helping the world reach net zero as well.

Purpose of Role

The OM Specialist is the customer’s key contact point when placing orders for International, Domestic Marine and Energy products and services. The role includes helping to manage the customer relationship on behalf of International, Domestic Marine and Energy, and managing the entire order to invoice process within the Order-to‑Cash (O2C) process.

Role

The OM Specialist is expected to ensure customer orders are aligned with brand offer before placement, and keep customers apprised of delivery progress – e.g., changes to vessel ETA, nominated port, product shortages, out‑of‑hours incidents, price enquiries, etc.

• Deep understanding of customer service processes, and a demonstration of customer service and ownership approach.
• Understanding of complexities in the shipping, marine and energy market, and its global supply network.

Key Results / Accountabilities

Key Challenges

Qualifications & Experience

Education and Experience

Preferred Criteria

Benefits

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status!

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