Monitoring Supervisor

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Job Purpose

The VMT Supervisor runs a team of VMT in KL, motivates and manages performance of the individuals to meet all service levels and achieve the desired level of monitoring quality.

Besides the job purpose of middle level, key aspects of the job include :

• leading VMT KL team of monitoring specialist, managing the day-to-day performance, service levels and customer satisfaction—daily, weekly, monthly reporting of performance against SLAs
• training and coaching specialists to improve all technical and customer service aspects of their development
• taking the primary coordination or communication role in all alerts / requests
• handling feedback from business co-workers, and dealing with other difficult situations encountered by the specialists

Job Description

Qualifications

Workhour (Malaysia local time)

What’s In It For You?

Don’t meet every single requirement? Apply anyway. At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.

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