Investigation Officer

Join to apply for the Investigation Officer role at RBC .

Job Description

• Responsible for managing an investigation / compensation queue under prescribed guidelines, ensuring departmental goals are met; applies solid knowledge of Treasury / Retail Operations, its procedures, methods and systems to effectively investigate and resolve all designated items.
• Responsible for ensuring established caseload benchmarks are maintained through individual and team efforts without compromise to the quality / effectiveness of the work.
• Applies knowledge of payment methods, terms and conditions, general operating policies, rules and regulations used by correspondents, clients and their agents in the day‑to‑day handling of cases.
• Support the process of creating, updating and maintaining desk procedures.
• Strict adherence to policies and regulatory requirements is observed.
• Adhere to the International and Global Operations Objectives.
• Use in‑house and online tools to investigate cases in order to reduce investigation costs.
• Deliver high quality, timely and error‑free service to clients and service partners.
• Ensure that investigations related to our Top Tier clients are handled in a timely and effective manner.
• Display good judgment and decision‑making skills in dealing with investigations.
• Identify and aggressively manage queries that represent a potential loss to the Bank and immediately escalate to Team Leaders.
• Effectively interact with Account Managers, Branches, Trading / Operations staff and all clients in the handling and resolution of inquiries and discrepancies.
• Display a strong commitment to teamwork; open two‑way communication and good staff morale.
• Seeks opportunities to share information with colleagues.
• Identify departmental system or process changes to streamline and / or improve service and efficiency.
• Identify internal service gaps provided by Nostro to clients, as well as service gaps provided to Nostro from correspondent banks.
• Responsible for personal development and cross‑training coordination / participation as identified through ongoing business / department needs analysis.
• Demonstrates flexibility to assume project work outside of the general investigation process as determined by management.

Working hours : 5PM‑2AM.

What do you need to succeed?

Must‑have

Job Skills : Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management.

Additional Job Details

Address : PERSIARAN IRC 2, IOI RESORT CITY, IOI CITY TOWER ONE : PUTRAJAYA

City : Putrajaya

Country : Malaysia

Work hours / week : 40

Employment Type : Full time

Platform : CAPITAL MARKETS

Job Type : Regular

Pay Type : Salaried

Posted Date :

Application Deadline : (Applications will be accepted until 11 : 59 PM on the day prior to the application deadline)

I nclusion and Equal Opportunity Employment : At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in‑the‑know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well‑being of our clients and communities at jobs.rbc.com.

#J-18808-Ljbffr