P2P Operations Specialist (Remote)

Tasks

What you'll do

• User Experience Optimization : Identify pain points and opportunities in P2P transaction processes to enhance user experience.
• Risk Management : Implement and oversee fraud prevention strategies to ensure compliance with regulatory and internal requirements.
• Data Analysis : Track and analyze key performance indicators KPI to pinpoint issues. - Collaboration : Partner with product, marketing, and technical teams to drive the launch of new features and ensure the platform evolves to meet market demands.
• User Support : Maintain communication with the customer service team to establish SOPs for issue resolution and reduce customer complaint rates.

Requirements

What you'll need