Responsibility The role of the Customer Success is to own and manage the customer experience of our clients. This includes proactively monitoring and managing the end-to-end service cycle in compliance with the company procedures, ensuring our services are best delivered to the customer. -Customer Success role involves overseeing the customer experience for clients by managing service cycles and ensuring efficient service delivery. -Address customer inquiries via different channels like calls emails and messages providing product and service information and resolving issues. -Engage with potential customers by answering questions suggesting relevant products and services and resolving any complaints. -Meet clients understand their needs and maintain strong customer relationship management. -Manage communication across various platforms and social media suggesting strategies for enhancing customer experience and satisfaction. -Participate in additional projects such as marketing and analysis. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-altomate-corporate-services-sdn-bhd-job-customer-success-associate]
Associate • Kuala Lumpur, MY