Customer Success Associate

Responsibility The role of the Customer Success is to own and manage the customer experience of our clients. This includes proactively monitoring and managing the end-to-end service cycle in compliance with the company procedures, ensuring our services are best delivered to the customer. -Customer Success role involves overseeing the customer experience for clients by managing service cycles and ensuring efficient service delivery. -Address customer inquiries via different channels like calls emails and messages providing product and service information and resolving issues. -Engage with potential customers by answering questions suggesting relevant products and services and resolving any complaints. -Meet clients understand their needs and maintain strong customer relationship management. -Manage communication across various platforms and social media suggesting strategies for enhancing customer experience and satisfaction. -Participate in additional projects such as marketing and analysis. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-altomate-corporate-services-sdn-bhd-job-customer-success-associate]

• Strong talent with a minimum of 1 years of working experience in the customer care / client servicing / business field (preferably). -Ability to interact effectively with a wide range of staff throughout the company. -Excellent communication skills in English and Mandarin (Writing and Spoken) -Pleasant personality and attentiveness to listen to the customer's needs. -Able to work well in a team and build diverse collaborative relationships with others Benefits -An exciting career opportunity in an international, challenging business environment characterized by high pace and diversity with focus on creating valuable relations with our customers. -Fun and exciting working environment -Salary range – RM2,500- 4,000 (plus performance incentive / bonuses) -Company outings, dinner and trip -Training provided -Nice and modern working environment and space -Fast paced and career advancement -EPF and SOCSO