Permanent Positions
Title : Retail Manager Location : Kuala Lumpur City Centre Remuneration : RM, to RM,
Overview :
As a Retail Manager, you will be responsible for overseeing the day-to-day operations of our retail outlets to ensure they run smoothly and efficiently. You will play a key role in enhancing customer satisfaction, meeting sales targets, and driving the overall performance of the store.
Responsibilities :
- Manage and oversee the daily operations of the store, ensuring compliance with company policies and standards.
- Lead a team of store managers and sales staff, providing training, mentoring, and performance evaluations to encourage a high-performing team environment.
- Develop strategies to increase customer footfall, enhance customer experience, and ensure a consistent brand presentation across all points of sale.
- Monitor sales performance against targets, and devise action plans to achieve or exceed sales goals.
- Collaborate with the Marketing, Merchandising, and Visual Merchandising departments to optimize product mix, promotional activities, and store layout to maximize sales and customer engagement.
- Prepare and review non-financial reports to analyze performance and implement improvements.
- Manage inventory levels, including ordering, receiving, and organizing stock to ensure adequate supply without overstocking.
- Implement effective customer relationship management (CRM) strategies, including loyalty programs, customer feedback mechanisms, and personalized marketing.
- Ensure the security, cleanliness, and maintenance of the store premises.
- Handle customer inquiries and complaints with the utmost professionalism and provide solutions that align with company policies.
Requirements :
Proven experience as a Retail Manager or similar managerial role.Strong leadership and people management skills.Excellent communication and interpersonal skills.Ability to analyze sales data and market trends.Knowledge of inventory and store operations management.Proficiency in retail management software and CRM tools.