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Retail Manager

Retail Manager

PM Resources Sdn. Bhd.Kuala Lumpur City Centre
30+ days ago
Job description

Permanent Positions

Title : Retail Manager Location : Kuala Lumpur City Centre Remuneration : RM, to RM,

Overview :

As a Retail Manager, you will be responsible for overseeing the day-to-day operations of our retail outlets to ensure they run smoothly and efficiently. You will play a key role in enhancing customer satisfaction, meeting sales targets, and driving the overall performance of the store.

Responsibilities :

  • Manage and oversee the daily operations of the store, ensuring compliance with company policies and standards.
  • Lead a team of store managers and sales staff, providing training, mentoring, and performance evaluations to encourage a high-performing team environment.
  • Develop strategies to increase customer footfall, enhance customer experience, and ensure a consistent brand presentation across all points of sale.
  • Monitor sales performance against targets, and devise action plans to achieve or exceed sales goals.
  • Collaborate with the Marketing, Merchandising, and Visual Merchandising departments to optimize product mix, promotional activities, and store layout to maximize sales and customer engagement.
  • Prepare and review non-financial reports to analyze performance and implement improvements.
  • Manage inventory levels, including ordering, receiving, and organizing stock to ensure adequate supply without overstocking.
  • Implement effective customer relationship management (CRM) strategies, including loyalty programs, customer feedback mechanisms, and personalized marketing.
  • Ensure the security, cleanliness, and maintenance of the store premises.
  • Handle customer inquiries and complaints with the utmost professionalism and provide solutions that align with company policies.

Requirements :

  • Proven experience as a Retail Manager or similar managerial role.
  • Strong leadership and people management skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze sales data and market trends.
  • Knowledge of inventory and store operations management.
  • Proficiency in retail management software and CRM tools.
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    Manager Retail • Kuala Lumpur City Centre