Retail Manager

Permanent Positions

Title : Retail Manager Location : Kuala Lumpur City Centre Remuneration : RM, to RM,

Overview :

As a Retail Manager, you will be responsible for overseeing the day-to-day operations of our retail outlets to ensure they run smoothly and efficiently. You will play a key role in enhancing customer satisfaction, meeting sales targets, and driving the overall performance of the store.

Responsibilities :

• Manage and oversee the daily operations of the store, ensuring compliance with company policies and standards.
• Lead a team of store managers and sales staff, providing training, mentoring, and performance evaluations to encourage a high-performing team environment.
• Develop strategies to increase customer footfall, enhance customer experience, and ensure a consistent brand presentation across all points of sale.
• Monitor sales performance against targets, and devise action plans to achieve or exceed sales goals.
• Collaborate with the Marketing, Merchandising, and Visual Merchandising departments to optimize product mix, promotional activities, and store layout to maximize sales and customer engagement.
• Prepare and review non-financial reports to analyze performance and implement improvements.
• Manage inventory levels, including ordering, receiving, and organizing stock to ensure adequate supply without overstocking.
• Implement effective customer relationship management (CRM) strategies, including loyalty programs, customer feedback mechanisms, and personalized marketing.
• Ensure the security, cleanliness, and maintenance of the store premises.
• Handle customer inquiries and complaints with the utmost professionalism and provide solutions that align with company policies.

Requirements :