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Cash Management Operations

Cash Management Operations

AmbitionKuala Lumpur, Kuala Lumpur, Malaysia
7 days ago
Job description

Senior Consultant | Banking and Financial Services

Job Responsibilities

  • Provide strategic leadership to the SWIFT Operations team based in the Malaysia hub, ensuring consistent adherence to the highest standards of operational excellence.
  • Oversee and coordinate daily team activities, including transaction processing, volume management, team huddles, recruitment, and staff development.
  • Proactively escalate issues to the Singapore team, ensuring timely resolution and alignment with service expectations.
  • Monitor and ensure compliance with all Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) agreed with the Singapore team.
  • Uphold rigorous standards of operational control and regulatory compliance to safeguard the interests of the Group and its clients.
  • Maintain audit readiness across all processes, ensuring alignment with internal and external assurance functions.
  • Manage operational risk indicators and maintain error rates within defined thresholds.
  • Address and resolve queries and complaints from the Singapore team in a timely and professional manner.
  • Ensure the team is adequately trained, engaged, and equipped to meet performance expectations.
  • Develop and maintain backup resources to ensure uninterrupted service delivery.
  • Ensure full compliance with Business Continuity Planning (BCP) and Disaster Recovery Planning (DRP) requirements, including participation in scheduled testing.
  • Provide technical and operational guidance to team members as needed.
  • Participate in cross-functional projects and strategic discussions with the Singapore team.

Job Requirements

  • Bachelor’s degree or diploma in a relevant discipline.
  • Minimum of 10 years’ experience in SWIFT operations, with comprehensive knowledge of various SWIFT message types.
  • Strong technical understanding of SWIFT message flows and their integration with banking systems and external networks.
  • Proven ability to manage multiple priorities and deliver under tight deadlines in a dynamic environment.
  • Demonstrated leadership capabilities, with strong stakeholder management and team motivation skills.
  • Excellent analytical and problem-solving abilities, with a focus on innovation and continuous improvement.
  • Self-motivated and capable of working independently, while fostering collaboration within the team.
  • Exceptional communication and interpersonal skills, both written and verbal.
  • Proficiency in Microsoft Office applications.

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    Operation Management • Kuala Lumpur, Kuala Lumpur, Malaysia