Telesales Executive (Travel Agency)

Travelog Holidays Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia

5 days ago

Job description

TRAVELOG is a fast-growing outbound travel agency in Malaysia, specializing in curated journeys to China and beyond. We believe travel changes lives, and our mission is to deliver meaningful, inspiring, and unforgettable travel experiences.

We also own Malaysia’s largest travel Facebook community with over 2.3 million followers :

Travelog.com – 1.3M followers

This scale gives us a unique advantage — direct access to millions of potential customers who are actively seeking their next travel experience. Backed by strong marketing support and high-quality leads, our sales professionals have the opportunity to build trusted relationships, close deals effectively, and grow their careers in one of Malaysia’s most dynamic travel brands.

Key Responsibilities

Conduct outbound calls and respond to inbound WhatsApp / phone enquiries to promote and sell travel packages
Handle English & Mandarin-speaking clients (Mandarin proficiency required) and provide clear, confident responses to enquiries.
Convert leads into confirmed bookings by offering compelling travel solutions tailored to each customer’s needs.
Deliver expert, personalized travel recommendations aligned with client preferences and budgets.
Build and maintain strong client relationships to encourage repeat business and referrals.
Track and achieve daily / weekly call targets and sales KPIs.
Stay updated on travel destinations, packages, and promotions to present accurate and timely information.
Address customer concerns quickly and professionally to ensure satisfaction and positive reviews.
Passion for travel and proven sales ability.

Qualifications & Skills

Comfortable with call-based selling, sales targets, and performance-driven KPIs.

Strong communication skills in Mandarin and English (spoken and written).

Friendly, persuasive, and confident on the phone.

Proactive, detail-oriented, and able to handle customer objections effectively.

Strong verbal and written communication skills.

Good interpersonal skills, able to inspire trust and build rapport.

Proactive, solution-driven approach with strong initiative.

Self-motivated, well-organized, and target-oriented.

Analytical ability to understand customer needs and recommend solutions.

Positive team player who leads by example.

Culture Fit

Be self-driven – Take initiative, set your own goals, and move projects forward without waiting for instructions.

High performance & play at the top – always aim for industry-leading quality. Own your work, benchmark against the best, and never settle for “good enough.”

Drive for results – measure success by outcomes, not effort. Focus on actions that deliver real impact.

What We Offer

Join a fast-growing travel brand where you’ll have full ownership of campaigns and gain exposure to end-to-end marketing strategy and execution.

We provide competitive pay, performance-based bonuses and incentives, and clear opportunities for career advancement.

You’ll thrive in a collaborative, supportive, and empowering workplace culture that values growth, innovation, and teamwork.

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Executive • Kuala Lumpur, Kuala Lumpur, Malaysia