Telesales & Sales Development Executive

Job Description

The Telesales Executive cum Sales plays a hybrid role combining outbound telesales with business development. The position is responsible for engaging potential customers or donors through outbound calls, driving lead-generation efforts, and supporting client acquisition strategies. This role plays a critical part in expanding market reach, nurturing leads, and converting opportunities into long-term relationships, ultimately contributing to the overall growth and success of the organization.

Telesales Executive

• Collaborate effectively within a small team to meet sales goals, guided by a team leader's coaching and support.
• Meet and exceed fixed-rate targets and lead contact rate KPIs.
• Engage donors with a positive and friendly attitude, creating opportunities to pitch products related to acquisition, conversion, upgrades, and reactivation.
• Handle objections effectively to close sales and improve donor engagement.
• Maximize opportunities for upselling and cross-selling services based on donor needs and capabilities.
• Accurately update donor interactions in the CRM system.
• Log both positive and negative customer feedback to help improve overall satisfaction.
• Ensure all fulfilment requests and data are submitted correctly to the processing team.
• Follow up or assign next actions per contact centre SOPs.
• Provide suggestions for process improvements and actively participate in initiatives to enhance call centre effectiveness.
• Quickly adapt and settle into new responsibilities as needed.
• Foster a positive and collaborative work environment among team members.
• Participate in training, coaching, and marketing-related activities assigned by management.

Sales Development

Lead Generation & Management :

(Apply now at #J-18808-Ljbffr