Talent.com
This job offer is not available in your country.
Product Support Engineer

Product Support Engineer

Hengbao International Pte LtdKuala Lumpur, Kuala Lumpur, Malaysia
2 days ago
Job description

Overview

Global TA Leader | Bilingual (EN / CN) | Strategic Recruitment & Employer Branding Partner | Driving Market-Leading Hires

Role

We’re hiring a technically strong Documentation Engineer to create clear, accurate technical materials for our payment hardware and solutions (POS, SoftPOS, Android terminals, kiosks, SDKs / APIs). You’ll bridge engineering, product, and customer teams to produce product specs, integration guides, deployment playbooks and troubleshooting content that shortens integration time and reduces support load.

Why this role matters

Your documentation will be the primary tool partners and integrators use to go live quickly and securely — reducing time-to-market and support escalations.

Key responsibilities

  • Produce and maintain user-facing and internal technical docs : product specs, integration guides, SDK / API docs, quick-starts, troubleshooting flowcharts.
  • Translate engineering designs, diagrams and release notes into clear, structured documentation for technical and non-technical audiences.
  • Work closely with hardware engineers, product managers and solution architects to capture requirements and verify technical accuracy.
  • Maintain version control, templates, and documentation standards (taxonomy, naming, authoring guidelines).
  • Support onboarding and enablement : create training decks, run knowledge transfers, and contribute to the knowledge base.
  • Improve documentation processes : automate builds, reuse content, and integrate docs with CI / CD where applicable.
  • Assist with regulatory / certification paperwork (PCI / EMV / EMVCo) where required.

Must have

  • 3–6 years technical writing or engineering experience in payments, fintech, or hardware / software integrations.
  • Practical knowledge of POS / terminal ecosystems (POS, SoftPOS, EMV, QR payments) and ability to interpret device specs and block diagrams.
  • Strong technical writing skills in English and proven ability to simplify complex topics.
  • Experience with at least one documentation tool : Confluence, Markdown, DITA, or similar.
  • Comfortable reading engineering diagrams and creating step-by-step integration guides.

    • Nice to have

  • Experience with PCI DSS / EMVCo certification documentation.
  • Familiarity with Android system integration and payment app deployment.
  • Experience with Git-based docs pipelines and documentation automation.
  • Hands-on exposure to SDK / API docs using OpenAPI / Swagger or similar.

    • Key attributes

  • Detail-oriented, methodical and deadline-driven.
  • Strong communicator and cross-functional collaborator.
  • Proactive in reducing ambiguity and improving developer / partner success.

    • What we offer

  • Opportunity to work end-to-end on physical and software products used by merchants and banks.
  • Competitive compensation and professional development budget.

    • Job details

  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Job function : Product Management, Engineering, and Consulting
  • Industries : IT Services and IT Consulting, Financial Services, and Banking

    • #J-18808-Ljbffr

    Create a job alert for this search

    Product Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia