Lifestyle Manager - Trilingual Speaker in Malaysia / Fully Remote

Lifestyle Manager - Trilingual Speaker in Malaysia / Fully Remote

To complement our APAC team in Malaysia, we are looking for a Mandarin & Cantonese-speaking Luxury Lifestyle Manager in the area of Luxury Lifestyle Management. If you have a proven luxury hospitality and / or Lifestyle Concierge background, with an excellent knowledge of the products and worldwide destinations associated with high-end travel and leisure, have outstanding sales and customer service skills, and are enthusiastic and self-motivated to further your career with the best in luxury lifestyle management – Ten Lifestyle Group – we want to hear from you!

We are looking for self‑motivated, customer service‑focused individuals who are passionate about providing the perfect concierge experience for our members every time – whether a short trip for business or a leisure holiday for the whole family. You will be able to build significant customer relationships, provide outstanding customer service, tap into your sales ability and excellent product knowledge.

About Ten Lifestyle Group

Ten Lifestyle Group is an AIM‑listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world’s leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high‑net‑worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives. Ten’s partnerships are based on multi‑year contracts which generate revenue through platform‑as‑a‑service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry‑first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten’s services are made available to clients on either a white‑label, co‑branded, or affiliate partnership basis.

Key Responsibilities

• Service members in a polite and professional way at all times.
• Design requests by telephone and email in Mandarin, Cantonese and English mainly in the areas of restaurant / club reservations, gift organization, tickets (sports, culture), spa / fitness, yacht, flowers, transport, sightseeing for premium cardholders, considering all the needs of the customer.
• Manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings.
• Keep yourself up to date within all lifestyle trends for the APAC market.
• Actively sell promotions and exclusive events.
• Proactively offer tailored lifestyle suggestions to members to maximize the value they get from the service.
• Research the best options to meet or exceed the lifestyle requirements of the member.
• Approach work every day with a positive, solution‑oriented, and supportive attitude.

Requirements

Guidelines for Home Office

Benefits

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries : IT Services and IT Consulting

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