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Digital Content Operations Specialist (Remote Work; 12-month Retainer Contract)

FreelancingKepong, Kuala Lumpur, Malaysia

30+ days ago

Job description

We are outsourcing a supporting specialist based outside of Hong Kong to help with the daily operations of our website content and digital assets within our Digital Asset Management (DAM) system. The role supports Hyatt Hotels in the Asia Pacific region, involved in routine tasks that help maintain smooth content operations for our hotels. This role values consistency.

Candidates should have experience learning different digital software, ideally content management systems. You will engage with a diverse group of stakeholders regionally and globally. The ideal candidate will have excellent interpersonal skills and be proficient in both English and Chinese. A good aesthetic sense is essential.

The role involves a mix of supervised and independent work across content and asset management systems, as well as image editing software.

Key Responsibilities

Handle day-to-day website content requests through a central ticketing system
Support content updates on Hyatt platforms including hyatt.com, alilahotels.com, the World of Hyatt app and WeChat mini app
Assist in new website launches for hotels during pre-opening and transitional phases, collaborating with regional stakeholders to meet deadlines
Review assets to ensure adherence to asset submission standards
Crop and upload images to ensure optimal framing
Ensure quality control of digital assets and maintain organized asset libraries
Facilitate cross-functional communications with stakeholders and manage turnaround times
Contribute to the documentation of best practices and processes
Conduct audits of hotel websites

Qualifications

Education and Experience :

Experience in digital operations, project coordination, or related digital roles

Experience in image editing and a portfolio showcasing previous work

Prior experience working on projects requiring multiple languages

Prior experience managing multiple tasks simultaneously in a fast-paced, deadline-driven environment

Computer Skills :

Basic knowledge of HTML, experience with content management tools and / or project management tools

Proficiency in image editing software (e.g. Adobe Photoshop, Lightroom)

Knowledge of various file formats (print, digital, video) and media usage rights terminology

Proficient in Microsoft Office Suite

Additional Requirements :

Quickly learn new systems and processes

Assess stakeholder needs and provide guidance in alignment with best practices

Act proactively and possess the ability to assist with troubleshooting effectively

Proficient in spoken and written English and Chinese

Strong organizational and time management skills

Strong communication and customer service skills

Attention to detail and a creative eye for enhancing content

Good understanding of composition, color theory, and aesthetics

Experience in photography is a plus

Work both independently and collaborate as part of a team

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Content Specialist • Kepong, Kuala Lumpur, Malaysia