Customer Service Specialist (Mandarin speaker)

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 150,000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future. Tech Mahindra (NSE : TECHM) is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies. Visit www.techmahindra.com to #ScaleAtSpeed

The Role

Language : Mandarin proficiency + B1 (conversational English)

Location : Work from office- Tech Mahindra ICT Services, Jalan Impact Cyberjaya 63000, Selangor

Shifts : Between 8 AM to 12 AM (2 shifts), shift allowance for afternoon shift provided

Working days : Monday to Sunday (2-week offs)

Salary range : Between 3500 RM to 4500 RM Basic (Depending upon current salary & experience)

Roles & responsibilities :

• Meets predetermined and assigned productivity targets and quality standards.
• Understanding of assigned Unit of work in the investigation process.
• Follows clear instructions, SOP’s and workflows of each segmented task of our investigations process.
• Leverages appropriate operational tools and applications to find the data.
• Ability to successfully navigate websites.
• Understands and adheres to workflow directions.
• Participate in performance improvement plans for self- development.
• Performs a variety of routine standard tasks

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.

We are also committed to make reasonable adjustments to support candidates, so they can perform at their best throughout the recruitment process.

Ideal Profile

You need no experience or have at least 1 year experience within a AML / KYC Compliance or Customer Service role, ideally within the Corporate Banking, the Financial Services Industry and Retail Banking industry.

You possess excellent communication and business partnering skills and can collaborate effectively with multiple stakeholders.

You possess excellent interpersonal as well as written and verbal communication skills.

Preferred skills :

Validating

Critical thinker

Documentation & verification

Detail oriented

Non-voice

Reading & writing capability

Eligibility :

Freshers from any background / Experienced professionals

No specific domain / Industry experience required

What's on Offer?

Flexible working options

Opportunity within a company with a solid track record of performance

A role that offers a breadth of learning opportunities