Customer Engineering Systems Debug Director

Director Product Development Eng. – AMD

Join to apply for the Director Product Development Eng. role at AMD .

What you do at AMD changes everything. At AMD, our mission is to build great products that accelerate next‑generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond.

The Role

As part of AMD Data Center GPU organization, we are committed to delivering exceptional customer support and high‑quality production ramp of our Instinct products. We are seeking a highly experienced and dynamic Director of Customer System Development and Qualification to join our team and drive customer engagement and satisfaction throughout the design and production process. This is a critical leadership role that requires deep interaction with our partners and customers, ensuring their needs and feedback are integrated into our product design, enablement, co‑validation and deployment phase.

The Person

In this role, you will be responsible for leading and mentoring teams responsible for customer enablement, debug, triage and co‑validation. You will collaborate closely with internal teams, partners and customers to ensure smooth integration, interoperability and high‑quality production ramp. Your expertise in AI systems, firmware development and validation will be crucial in providing expert‑level support during development and validation cycles and resolving any challenges that arise.

Key Responsibilities

• Team Leadership : Grow, lead and mentor teams responsible for customer enablement, debug, triage and co‑validation. Foster close collaboration with internal system development, validation and central engineering teams.
• Partner Enablement : Empower partners by ensuring smooth integration and assured interoperability with their host / head node system capabilities.
• Expert Customer Triage & Debug Support : Provide expert‑level support during development, execution and customer qualification cycles. Ensure timely resolution of any challenges to meet customer needs and expectations.
• Collaborate with silicon, SW, FW architects, post‑silicon bring‑up leaders and validation experts to define and execute debug and customer co‑engineering strategies.
• Functional areas include inference and training workload and software performance, GPU and system management (BMC) firmware, networking / switch, OS, kernel, drivers, security, telemetry, PCIe, memory, schedulers.
• Drive hands‑on platform and SoC‑level debug / validation, including complex stress testing, irritator‑driven reproductions and root cause analysis.
• Represent debug progress and insights with clarity and impact at the executive level, ensuring alignment and accountability across cross‑functional teams.
• Build a culture of ownership, accountability and technical excellence, while mentoring senior engineers and technical leaders.

Preferred Experience

Academic Credentials

Location : Penang, Malaysia.

Benefits offered are described : AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies or fee‑based recruitment services. AMD and its subsidiaries are equal‑opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and / or third‑party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

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