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Training Supervisor - KL
TeleperformancePetaling Jaya, Selangor, MY30+ days ago
Job descriptionConstruct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations. Own on-time, accurate, quality analysis and reports / visualizations in tight alignment with specified project objectives. Package, deliver, and at times present key findings and briefings. Conduct evaluations to identify areas of improvement Monitor, analyse & audit trainees’ performance and call out any unusual trends Identify training needs by working with operations team and QA
Qualifications
Main Requirements :
- Bachelor’s degree or equivalent diploma in any discipline
- Candidate must be able to work on rotational shift (3 shift / 5 working days)
- Minimum 1 years’ experience as QA in call center
- Must be proficiency in Mandarin & English in terms of written, reading and speaking
- Able to start work immediately is preferred.
Responsibilities
Key Responsibilities :
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Training Supervisor Kl • Petaling Jaya, Selangor, MY