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Training Supervisor - KL

Training Supervisor - KL

TeleperformancePetaling Jaya, Selangor, MY
30+ days ago
Job description

Qualifications

Main Requirements :

  • Bachelor’s degree  or  equivalent diploma  in any discipline
  • Candidate must be able to work on  rotational shift  (3 shift / 5 working days)
  • Minimum 1 years’ experience as QA in call center
  • Must be proficiency in Mandarin & English in terms of written, reading and speaking
  • Able to  start work immediately  is preferred.

Responsibilities

Key Responsibilities :

  • Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
  • Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.
  • Own on-time, accurate, quality analysis and reports / visualizations in tight alignment with specified project objectives.
  • Package, deliver, and at times present key findings and briefings.
  • Conduct evaluations to identify areas of improvement
  • Monitor, analyse & audit trainees’ performance and call out any unusual trends
  • Identify training needs by working with operations team and QA
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    Training Supervisor Kl • Petaling Jaya, Selangor, MY