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IT Applications Support - ERP (EPICOR / DOCLINK)

IT Applications Support - ERP (EPICOR / DOCLINK)

RandstadKuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job description

About the company

a global leader specializing in engineered products and services for two vital markets : infrastructure and agriculture.

About the job

Application Management & Support

  • Collaborate with infrastructure teams to diagnose and resolve application-related issues.
  • Apply system design principles and security best practices to maintain application stability and integrity.
  • Ensure compliance with audit requirements and document processes accordingly.
  • Maintain detailed system documentation (installation guides, user manuals, troubleshooting guides).
  • Follow change management protocols for smooth application updates and modifications.
  • Monitor application performance and proactively identify potential issues.
  • Build strong relationships with users, IT staff, and vendors.
  • Contribute to the development and implementation of application support best practices.

Business Support & Process Improvement

  • Engage with business users to identify system-related challenges and propose effective solutions.
  • Support process enhancements through technology and automation.
  • Assist in end-user training to maximize system utilization.
  • Document system configurations, procedures, and troubleshooting steps.

    • IT Project Support & Compliance

  • Participate in IT project implementations involving application enhancements and integrations.
  • Support internal and external audits by ensuring application security and access compliance.
  • Coordinate with vendors and consultants on application improvements.
  • Ensure adherence to IT policies, security standards, and regulatory requirements.

    • Experience

    3 years

    Skills

    troubleshooting and root cause analysis.

    Qualifications

    Bachelor’s degree in IT, Computer Science, or a related field.

    Relevant certifications in application support or IT service management are a plus

    Education

    Bachelor Degree

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    It Application Support • Kuala Lumpur, Kuala Lumpur, Malaysia