FinCrime Operations Team Lead - Fraud Reporting

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Job Description

In your application, please highlight why you chose to apply for the FinCrime Reporting Team Lead position in your cover letter. Applications without a cover letter will not be considered.

As a FinCrime Operations Team Lead you will develop and oversee the daily operations of a team of FinCrime Operations Analysts or Specialists. Your primary purpose is to ensure the effective mitigation of financial crime risks associated with Wise's customers, while maintaining a strong focus on operational efficiency, regulatory compliance and a customer‑centric approach. You will foster a high‑performing team, drive operational excellence, and act as a subject‑matter expert in KYC / AML / Fraud / Screening and financial crime prevention. You will be responsible for ensuring your team meets performance targets, maintains or elevates quality standards, and contributes to a culture of continuous improvement within the FinCrime Operations organization.

FinCrime Operations Team Lead Responsibilities

• You will lead by example, driving a customer‑focused mindset across your team and the wider fincrime organization. You are instrumental in fostering a high‑performance, results‑driven culture defined by strong ownership and accountability. This involves building and nurturing high‑performing teams that value knowledge sharing, continuous learning, and adaptability in our change‑oriented environment. FinCrime Operations Team Lead demonstrates strong capabilities in timely conflict resolution and fosters open communication and guides effective mediation to ensure a positive working environment. You should be visible and actively engaged in team management. Your focus is on unifying the team behind shared goals (and wider FinCrime / servicing strategies) and driving collective actions.
• Coach and develop a strong team of FinCrime Operations Analysts or Specialists with varying levels of experience, providing tailored guidance, and taking swift, decisive action to manage performance issues effectively, ensuring sustained excellence and growth. Provide regular, constructive, and actionable feedback to your direct reports. Coach and mentor team members to support their growth, develop their skills, and help them reach their full potential. Design and manage performance or development plans in identified areas. Conduct career map check‑ins and make recommendations for demotions, promotions, salary raises, and other role‑related decisions.

Operational Management

Performance Management

Measure team and individual KPIs and ensure performance targets and quality standards are consistently met while maintaining focus on customer experience and adherence to internal guidelines. Drive high‑quality results for both the team and individuals, continuously enhancing overall quality outcomes. Conduct timely quality reviews, ensuring high decision accuracy and effectively communicate the importance of quality assurance. Conduct regular and impactful one‑on‑one coaching sessions (usually on a weekly or biweekly basis), provide clear and actionable feedback. Ensure tasks are managed timely and aligned with the team’s goals. Run team meetings to ensure that your team is kept up to date with the latest information, share best practices and enhance overall team spirit. Address underperformance promptly through coaching and setting SMART goals, and ensures all interventions are well‑documented. Understand and be able to articulate how to move key metrics at team and individual level through efficient performance and task management.

Issue Management and Escalation

Planning and Execution

Stakeholder Management and Communication

Qualifications

Excellent verbal and written communication skills in English, with the ability to produce clear, concise, accurate, and professional reports, summaries, and customer communications. Additional languages are a plus.

At least 1‑2 years of leading small to medium sized teams, preferably in operations.

Good understanding of the regulatory framework surrounding KYC / AML / Fraud / Risk and financial crime prevention.

You are familiar with money laundering methods and other financial crime trends.

You can build and maintain an environment where your team is incentivised to make decisions and apply a risk‑based approach to their work. This involves the ability to guide the team on the right course or course‑correct swiftly when necessary, ensuring resources and focus are directed towards the most impactful tasks.

You are punctual, independent, proactive and willing to get things done.

Strong operational management and tactical decision‑making skills.

Can work with tight deadlines under pressure whilst maintaining high level of quality and competency.

You have excellent communication and interpersonal skills, strong organisational skills, great time management, and ability to work in a fast paced and high pressure environment.

Ability to multi‑task and take responsibility in challenging situations.

You are capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels.

A strong process‑oriented and efficiency‑driven mindset.

Proven track record of taking individual ownership and responsibilities as well as being a great team‑player. Ability to deliver constructive, well‑evidenced feedback that drives tangible behavioural change and performance improvement.

Ability to analyze and move team’s metrics.

Nice to have

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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