Application Consultant

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

RM 3,000.00 - 5,000.00 (Malaysian Ringgit)

Employment Type : Full-time

Reports To : General Manager

Experience Required : 1+ years

Education : Bachelors degree or diploma in IT, Computer Science, or a related field

This is a remote work opportunity!

Key Responsibilities

Lead pre-sales activities , product demonstrations, and develop winning technical proposals.

Manage project implementation , including requirement studies, training plans, UAT, and documentation.

Deliver post-sales support with a customer-centric approach to ensure satisfaction and retention.

Collaborate with internal teams, clients, and partners to drive successful project delivery .

Uphold company standards for HSE, QMS (ISO 9001) , and customer communication best practices.

You\'ll Succeed In This Role If You Can

Create compelling demos and presentations tailored to client needs.

Conduct end-user training and provide ongoing support.

Monitor customer adoption and satisfaction post-implementation.

Provide feedback and continuous improvement suggestions to management.

Align with company HR , QHSE , and Customer Service policies.

1+ years experience in application support or project delivery .

Strong project management and troubleshooting skills.

Excellent communication and time management skills.

Strong leadership and team collaboration abilities.

Ability to work effectively under pressure and tight deadlines.

Key Performance Indicators

Customer Retention Rate

Customer Satisfaction Score

Project Timeliness and Budget Compliance

Post-Training Support Requests

Support Response Times

Why Join Us?

You'll be part of a mission-driven team committed to excellence, innovation, and customer success. We offer a supportive environment where your ideas matter, and your growth is our priority.

• Work From Home
• EPF, SOCSO, and EIS contributions

Annual and medical leave

Medical Insurance

5-day work week

Friendly and supportive team environment

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