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Network Technical Support

Network Technical Support

MindPec SolutionsKuala Lumpur, Kuala Lumpur, Malaysia
22 hours ago
Job description

We're Hiring | Technical Support Specialist (Japanese Speaker)

Location : Bukit Jalil, Kuala Lumpur

Openings : 5 Work Type : Permanent | Onsite Joining : ASAP

What's in It for You? Salary : RM 5,000 – RM 10,000 Exposure to global tech projects Career growth in IT & Networking

Role and Responsibilities :

  • Provide phone / email consultation to independently debug product problems reported by customer.
  • Provides support on a worldwide basis. (Customers from Japan)
  • Provide technical support to customers for technologies, products, and / or solutions.
  • Typically, be responsible for resolving moderately and complex technical problems, depending on the customers' need.
  • You will simulate technical problems in lab environment.
  • You will share his / her knowledge with other people in writing technical documents and enlarge the knowledge database.
  • You will work closely with colleagues to achieve common goals.
  • The engineer will strive to technical perfection and expertise.
  • You will demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

Qualifications

  • Language Proficiency : Native or near-native proficiency in Japanese (both written and spoken as will be supporting clients from the respective country) Proficiency in English is also required.
  • Education : Degree / Diploma in any field - preferably in technology, Engineering Technology, Computer Engineering.
  • Hands on experience on IOS-XR Router, IOS-XE architecture, Cable, SP Mobility, and optical.
  • Minimum 4 years of technical experience in IP Networking, experience with Cisco Routing products such as ASR 9K, ASR9xx, or NCS.
  • Experience and knowledge of Industry standard Routing protocols (BGP, OSPF, IS-IS), MPLS, MPLS L2 VPN, MPLS L3 VPN, QoS, Basics of Multicast
  • Fluency in English. Excellent written and verbal skills is required to be successful in this role.
  • Team player. Ability to work in collaborative way to achieve end results.
  • Previous experience in Support Role will be added advantage.
  • Good to have networking knowledge (CCNA, CCNP)
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    Technical Support • Kuala Lumpur, Kuala Lumpur, Malaysia