APAC Technical Account Manager (TAM) (Remote)
MoneythorMalacca City, Malacca, Malaysia2 days ago
Job descriptionDefine the technical vision, set benchmarks, and establish standards supported by data‑driven insights. Troubleshoot complex solution challenges and steer strategic technology decisions. Contribute to product and feature development while publishing whitepapers, blogs, and thought leadership content. Apply structured, analytical thinking to diagnose and resolve high‑impact business and technical issues. Use sound judgment and executive authority to make timely decisions in ambiguous or high‑pressure situations. Create solutions that unlock new commercial value and enhance organizational competitiveness. Build trusted, win‑win partnerships across the business and client landscape. Serve as a connector and influencer, aligning diverse teams and stakeholders toward shared priorities and outcomes. Maintain close proximity to senior decision‑makers, shaping strategy and influencing long‑term relationships. Lead with a growth mindset—coaching, mentoring, and inspiring teams through challenges. Mentor and collaborate with Solution Engineers on account management requirements, building their capability to manage accounts strategically and effectively. Delegate effectively and leverage team strengths, to deliver excellence. Act as a visible leadership role model across the organization, setting standards for performance and behaviour. Take direct responsibility for strategic account management, ensuring client satisfaction, retention, and growth. Track account health metrics, adoption KPIs, and satisfaction scores to continuously optimize the client experience. Provide actionable insights to internal stakeholders through client feedback, performance reporting, and awareness of industry trends. Actively promote, upsell, and expand business opportunities across managed accounts, maximizing commercial outcomes. Drive conversations that create impact beyond existing deals, strengthening competitiveness and long‑term client value. Bachelor’s degree in Computer Science, Engineering, Business, or a related field 10+ years of experience in solution engineering, consulting, or technology leadership roles, with proven expertise in digital banking, SaaS, or fintech environments. Demonstrated success in strategic account management, including developing senior client relationships, driving adoption, and delivering measurable commercial impact. Proven ability to mentor and guide Solution Engineers, particularly in account management practices and client engagement strategies. Exceptional problem‑solving and decision‑making skills, with the ability to operate effectively in complex, fast‑paced environments. Excellent communication and executive presence, with experience influencing C‑level stakeholders and publishing thought leadership (e.g., whitepapers, blogs, industry contributions). Strong collaboration skills, with the ability to build trust, align diverse teams, and drive business outcomes across functions.
About Moneythor
Moneythor’s mission is to transform banking by creating intelligent, personalized experiences that empower banks to drive lasting financial well‑being for every customer.
Headquartered in Singapore, Moneythor has a global footprint with offices in Dubai, Paris, Tokyo, Mumbai, Sydney, and Miami, with further expansion underway. Today, our solution is trusted by leading financial institutions around the world.
Our team is small, highly motivated, and driven by excellence. We look for individuals who thrive in a fast‑paced, high‑performing environment and enjoy challenging themselves. We operate with a flat organizational structure where everyone is expected to act with urgency, take ownership, and contribute directly to the company’s mission. A strong work ethic, accountability, and a results‑oriented mindset are highly valued. This role is a hybrid role with both remote and onsite work based either in Singapore or Kuala Lumpur, Malaysia. Some travel may also be required.
Overview
Moneythor is looking for an APAC Technical Account Manager (TAM) to join our global team. This senior role combines technical leadership, account management, and people development. You will act as a trusted advisor to clients and internal leadership, driving solution strategy, ensuring successful delivery, and creating long‑term business impact.
You will also mentor Solution Engineers on account management best practices, lead high‑value client conversations, and influence technical vision through thought leadership. This hybrid role offers the opportunity to work closely with senior decision‑makers, shape key projects, and guide teams toward excellence.
Key Responsibilities
Project Delivery & Management
- Drive the successful adoption and implementation of new strategic initiatives across multiple projects.
- Take full accountability for performance, and outcomes, ensuring delivery excellence at scale.
- Remove roadblocks proactively, applying executive discretion to safeguard progress and timelines.
Technical / Functional Expertise
Problem‑Solving & Decision Making
Collaboration & Influence
Accountability, Management & Leadership
Customer & Business Impact
Qualifications & Requirements
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Technical Manager • Malacca City, Malacca, Malaysia
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