Hybrid Cloud Support Engineer

Overview

Maxis Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Maxis Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Responsibilities

• Be part of Managed Services Operation Centre Team operating on 24 x 7 hours including weekends and public holidays.
• Managing and monitoring all installed systems and infrastructure.
• Installing, configuring, testing, and maintaining operating systems, system software and system management tools.
• Ensuring the highest levels of systems and infrastructure availability
• Proactively ensure the highest levels of systems and infrastructure availability
• Respond to the incoming enquiries / incident / service request (call, e-mail etc.), resolving and closing it within SLA.
• Prepare monthly managed services report.
• Perform monitoring (serving as NOC functions) for health and utilization status of systems and compute resources, network and security devices, and system availability.
• Perform 2nd level troubleshooting.
• Liaise with vendors, partners and other IT personnel in trouble shooting and problem resolution.
• Proven ability to multi-tasking, prioritize tasks assigned and deliver results in a timely manner in a fast-paced dynamic environment.

Qualifications

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